On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Geode
Anthropologie
ASOS
Boohoo
Dia & Co
Eloquii
Huckberry
Revolve
Shop Akira
Sundance
Neiman Marcus
Ulla Popken
VampireFreaks Reviews Summary
The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Great selection of various styles and brands. I've got a big wishlist from you guys! I loved the stickers in the package as well
Got what I expected love it it's the giveaway kitty plush. Very soft fits perfect on my bed
Love my lil' sheep! So cute and much larger than I expected, perfect and snuggly.
Thank you for the delivery, fast shipping and good quality.
I only order mu shirts from here now. I've loved everyone that I have recieved.
My order shipped and arrived quickly. The quality of the product was exactly as I had expected it to be. The item was wrapped and boxed with care.
Easy to navigate site. Easy to follow along even with me being ADHD. Everything is saw I liked. The shirts I ordered are great. I had to snatch one away from a friend that tried to take it. Lol
Everything went great as expected with this company package arrived quick and safe
I ordered the mystery hoodie bundle and was not let down. I got an amazingly comfy Bite Me hoodie.(Classic) As well as two T-shirts. My wife loves the werewolf and I adore the plague doc. Definitely felt great. Loved the stickers we got AND the syringe pens... even cooler!? It came in a tote bag... with a zipper! So yeah... I alretplaced my second order. 🤣
I purchased TripNYC pants. They came exactly as described. The shipping was fast as well. I will be back for more purchases.
First time ordering with these folks... The process itself was easy. The delivery was on time and I was kept up to date throughout it's travel time to me... The fit upon receiving my hoodie is spot on. I work in a -10° environment so the quality of my hoodies matters to me a great deal. So I am very pleased with the size charts dimensions being accurate. It has allowed me to continue to layer up and still remain expressive in my own dark and twisty kind of way. I look forward to making more purchases in the near future... Got my eye on the tarot card black cat hoodie.
It was great. Speed was average, not too slow. The quality of the products was well above average
It all arrived on time and in good condition! I am very pleased.
It arrived as anticipated and is beautiful! The colors of the umbrella are amazing
All good. Time to fulfil could have been quicker but the fact customs was prepaid saved a lot of hassle.
Item arrived as described, packaged securely, and shipped quickly. Highly recommended!
Vampire Freaks is now my Fav brand, I can find great and unique products. Shipping always on time
I got my "Ghost on Vacation" framed magnet and it's the best! I love it! I named him Harold and he's visiting a bed and breakfast in Boston! Fast service and wonderful products!
Fast delivery and my granddaughter will love this shirt. High quality.
Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members