Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
















The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Good experience, easy process and delivery was pretty fast
Quality, adorable plushies. I love them! Super cute and I sent one to a friend.
To be honest, it took a bit longer than expected. But the extra pins, stickers, and braclet more than made up for that. I will be placing another order very soon. I loved the products!
Product arrived earlier than expected and was a good quality shirt!
Good got my slender pin and all is good………………………………………just good
Experience was Great! Takes a bit to pack and ship, but that's what to expect from a small business! The only pain in the experience was waiting for my package to arrive! Ordered one of the hoodies, it came out amazing, fits great! Super soft, and the perfect thickness to wear anytime of year! Absolutely love it, will definitely be ordering again!
Love the water bottle, and pin. Will definitely order from you again in the future.
My girl loved item that I got her and I was very excited will purchase more in the future
It took a little while to get the clothes, but I love them. I got 2 tank tops and they are perfect.
Checkout was super easy and hassle-free, and the products were exactly as advertised. So cute and good quality too!
Definitely check out vampirefreaks. Have Amazing stuff to shop for spooky 👻
I was excited to get these cool items as a gift for my boyfriend!
Answer: Hey Nina, these boots are true to sizae, thank you!
Answer: The clothing is drastically smaller. I assume they only want children purchasing from them. I purchased a skirt that was supposed to be an adult XL and I measured it and found it's a medium and they refuse to return even though it's incorrectly labeled. Purchase at your own risk!

