Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
















The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I was surprised how fast it was delivered. And impressed. Because of COVID, I did not want to have to battle crowds. So I decided to do online with trepidation. And I am very pleased
Great! I did my Christmas shopping on your site for my son. I know he will love it. Got my order right away and I'm ready for Christmas. Thank you VampireFreaks!
Very courteous and kept me updated on my shipment, it was pretty slow but that has more to do with the holiday season than the store, good quality products all around.
Though I was initially sent the wrong item, an email was ready and waiting for me the next morning during their business hours. As soon as the situation was explained a shipping label was emailed to me & the correct item was sent out I believe by end of that same day. End result was exactly the item I wanted, and a great experience with VF customer support.
I found a bag from Killstar that I wanted, but it was cheaper through VampireFreaks, and I'd rather support a smaller business. I'm so glad I ordered from them and I will definitely be ordering again! They shipped quickly, sent an email to make sure the transaction went smoothly, and to see if I had any questions. It was packaged very well, and I absolutely loved all the little goodies they included! Thank you so much!
Kind of an expensive service but the items are quality. I enjoyed the stuff I ordered. Will purchase items again!
First time on website i really like it cant wait to do again good varitey and qaulity items i waz a lil nervouz@ firzt it being the firzt time and never heard of before but everythin waz great which iznt very often lately with website stuff will def b shoping again thnx ;)
First time on website i really like it cant wait to do again
Easy and fast purchase. Item was shipped out very quickly and received in just. A few days. My son was very happy with the pants and loved them. He liked them the best out of other purchases from this store.
Quick and easy to check out. Delivery didnt take to long but didnt take the 2 day shipping i paid for. The product picture had a small logo on the front of the jacket but the product did not. So pictures were not right. But overall I do like the jacket and the price for it.
I love that I can get it through clicking FB - but sad I couldn't do it on the website... oh, ordering through a link in emails is a brilliant way to shop here
I love that I can get it through clicking FB - but sad I couldn't do it on the website
I've ordered from y'all before and was totally happy with the experience so I came back!
Edit* I received my package a day late because of the dire state of the USPS. That's why the four stars. Not your fault!
I've ordered from y'all before and was totally happy with the experience so I came back!
Fast and easy shopping, great price and quality, way less thank other websites for the same product! So excited to use it
Mobile website is a little glitchy, but other then that awesome, better price then other sites and some cute free things came with em
Got pants super quick and love the quality. Purple is my favorite color so I'm glad they offered purple pants
I love this store and plan to reccomend it to my friends. The Price is Right little high but overall considering where they were coming from and free items I purchased it was about fair but the store itself has a wide variety of selections to choose from and I will be shopping there again
I love this store and plan to reccomend it to my friends.
Very easy to navigate site! Descriptions are detailed, prices are good, and everything is very cute!
Very easy to navigate site! Descriptions are detailed, prices are good, and everything is very cute!
Website has a lot of fun items and shopping was fast and easy. The wallet was very detailed and high quality.
Website has a lot of fun items and shopping was fast and easy.
Loved the logo and packaging with their own little tape. As well as loved tht It came with a small gift of stickers. Always kept me updated on where the package was and if I had any concerns or questions about it all, that I could always contact them, during the shipping process. Which had put me at ease. Very much enjoyed the aesthetics!
Everything was so tempting to buy. I loved the pictures of different lightings they offered for the mugs.
Very quick arrival. Was surprised how quickly it got to me. Vampire freaks has been that way before with the speed of delivery but I feel like I got it even more quicker than usual, it's awesome
Answer: Hey Nina, these boots are true to sizae, thank you!
Answer: The clothing is drastically smaller. I assume they only want children purchasing from them. I purchased a skirt that was supposed to be an adult XL and I measured it and found it's a medium and they refuse to return even though it's incorrectly labeled. Purchase at your own risk!

