Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of VampireFreaks

VampireFreaks

vampirefreaks.com
goth, grunge & punk, casual, swimwear men, womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.


vampirefreaks.com
+1 917-819-6008
US
Founded in 1999
Clothing item from VampireFreaksFashion apparel by VampireFreaksMerchandise from VampireFreaks clothing lineVampireFreaks fashion product

Business Highlights

General

Year Founded: 1999
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.33 - $7.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $75

Returns

Return Policy: not free
Return Instructions: all returns and exchanges must have original tags / packaging and be in new condition
Return Cost: shipping fee, but free for exchanges or store credit

Sustainability

Recycling Program: no

Product

Style: goth, grunge & punk, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 3XL, 4XL), Women's (2XS, XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, phone
Support Phone: +1 917-819-6008
Support Email: [email protected]

Payment Options

Payment Methods: card payments, financing, Google Pay, Amazon Pay, PayPal
Buy Now Pay Later: Afterpay, Klarna, Sezzle

How would you rate VampireFreaks?
grey stargrey stargrey stargrey stargrey star

VampireFreaks Reviews Summary

The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,102
value
285
shipping
286
quality
4,767
This company responds to reviews on average within 72 days

Instant Feedback

11,047 reviews

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
Follow ARYN S.
Unfollow ARYN S.
Share Review
Report Review

Good stuff
December 16, 2020

Good stuff. I like what i bought. It came in a timely manner.

Date of experience: December 15, 2020
Oregon
1 review
0 helpful votes
Follow Tianna K.
Unfollow Tianna K.
Share Review
Report Review

Tripp mask
December 14, 2020

Its amazing, cute, and comfortable, but not the perfect fit like some of the other masks I've bought. Wishing it had a metal piece on the nose bridge so it fit around and left no space for air to get in

Date of experience: December 14, 2020
Oklahoma
1 review
0 helpful votes
Follow Kayci J.
Unfollow Kayci J.
Share Review
Report Review

Love!
December 14, 2020
Updated review

I honestly feel like this is the best site I've ever shopped on. It's super easy to find all the items I'm looking for and there's so many great things to choose from. I'll definitely be shopping here in the future. Thanks guys!

Date of experience: December 14, 2020

I honestly feel like this is the best site I've ever...
November 30, 2020
Previous review

I honestly feel like this is the best site I've ever shopped on. It's super easy to find all the items I'm looking for and there's so many great things to choose from. I'll definitely be shopping here in the future. Thanks guys!

Date of experience: November 30, 2020
New Mexico
1 review
0 helpful votes
Follow Tiffany M.
Unfollow Tiffany M.
Share Review
Report Review

In love with this hoodie
December 14, 2020

This is my new favorite hoodie. Extremely comfortable and warm. A little tight on the bottom but I kind of like that.

Date of experience: December 13, 2020
Nevada
1 review
0 helpful votes
Follow Ash S.
Unfollow Ash S.
Share Review
Report Review

Great quality product!
December 13, 2020

I loves my new cloak and the process in purchasing it online was quick and easy.

Date of experience: December 13, 2020
Florida
1 review
0 helpful votes
Follow adrianrawr E.
Unfollow adrianrawr E.
Share Review
Report Review

This site has great variety! I really did like everything I wanted to buy it all, I filled up my cart to my budget of what I could try to take out of the cart lol I got a lot of jewelry (bracelets, necklaces, no earrings) and it was definitely not the quality I didnt expect cartier but I really didn't expect wish quality. If I would've seen the jewelry in a store IRL I wouldn't have bought almost all of my cart. Everything else was good.

Date of experience: December 13, 2020
Alaska
1 review
0 helpful votes
Follow Michelle O.
Unfollow Michelle O.
Share Review
Report Review

Great service
December 13, 2020
Updated review

Thank you for my return and helping me when I needed an exchange. Great service!

Date of experience: December 13, 2020

Thank you for my return and helping me when I needed...
December 1, 2020
Previous review

Thank you for my return and helping me when I needed an exchange. Great service!

Date of experience: December 1, 2020
California
1 review
0 helpful votes
Follow Maya W.
Unfollow Maya W.
Share Review
Report Review

Cute store!
December 11, 2020

Had no complications! Nice store for alternative stuff.

Date of experience: December 10, 2020
California
1 review
0 helpful votes
Follow Virginia S.
Unfollow Virginia S.
Share Review
Report Review

So pleased
December 11, 2020

I was surprised how fast it was delivered. And impressed. Because of COVID, I did not want to have to battle crowds. So I decided to do online with trepidation. And I am very pleased

Date of experience: December 10, 2020
Washington
1 review
0 helpful votes
Follow Michelle U.
Unfollow Michelle U.
Share Review
Report Review

Happy Freak
December 11, 2020
Updated review

Great! I did my Christmas shopping on your site for my son. I know he will love it. Got my order right away and I'm ready for Christmas. Thank you VampireFreaks!

Date of experience: December 10, 2020

Good
November 29, 2020
Previous review

Good

Date of experience: November 28, 2020
Minnesota
1 review
0 helpful votes
Follow makore J.
Unfollow makore J.
Share Review
Report Review

Love!
December 11, 2020
Updated review

Very courteous and kept me updated on my shipment, it was pretty slow but that has more to do with the holiday season than the store, good quality products all around.

Date of experience: December 10, 2020

I was double charged for my order
December 29, 2020
Previous review

I was double charged for my order

Date of experience: November 28, 2020
Illinois
2 reviews
0 helpful votes
Follow Brandi Z.
Unfollow Brandi Z.
Share Review
Report Review

Initial hiccup but great experience!
December 2, 2020
Updated review

Though I was initially sent the wrong item, an email was ready and waiting for me the next morning during their business hours. As soon as the situation was explained a shipping label was emailed to me & the correct item was sent out I believe by end of that same day. End result was exactly the item I wanted, and a great experience with VF customer support.

Date of experience: December 1, 2020

Was sent the wrong item
December 23, 2020
Previous review

Was sent the wrong item

Date of experience: November 23, 2020
North Carolina
1 review
7 helpful votes
Follow Emily S.
Unfollow Emily S.
Share Review
Report Review

12/10 Would Recommend
December 1, 2020

I found a bag from Killstar that I wanted, but it was cheaper through VampireFreaks, and I'd rather support a smaller business. I'm so glad I ordered from them and I will definitely be ordering again! They shipped quickly, sent an email to make sure the transaction went smoothly, and to see if I had any questions. It was packaged very well, and I absolutely loved all the little goodies they included! Thank you so much!

Date of experience: December 1, 2020
Germany
2 reviews
0 helpful votes
Follow Keri J.
Unfollow Keri J.
Share Review
Report Review

Quality items
November 8, 2020

Kind of an expensive service but the items are quality. I enjoyed the stuff I ordered. Will purchase items again!

Date of experience: November 8, 2020
Virginia
1 review
0 helpful votes
Follow Lisa H.
Unfollow Lisa H.
Share Review
Report Review

First tims
November 6, 2020
Updated review

First time on website i really like it cant wait to do again good varitey and qaulity items i waz a lil nervouz@ firzt it being the firzt time and never heard of before but everythin waz great which iznt very often lately with website stuff will def b shoping again thnx ;)

Date of experience: November 6, 2020

First time on website i really like it cant wait to...
October 30, 2020
Previous review

First time on website i really like it cant wait to do again

Date of experience: October 29, 2020
Florida
1 review
0 helpful votes
Follow Jo D.
Unfollow Jo D.
Share Review
Report Review

Great purchase and clothing
November 4, 2020
Updated review

Easy and fast purchase. Item was shipped out very quickly and received in just. A few days. My son was very happy with the pants and loved them. He liked them the best out of other purchases from this store.

Date of experience: November 4, 2020

Easy and fast purchase
October 28, 2020
Previous review

Easy and fast purchase.

Date of experience: October 28, 2020
Texas
1 review
0 helpful votes
Follow Margrette U.
Unfollow Margrette U.
Share Review
Report Review

Product
November 2, 2020
Updated review

Quick and easy to check out. Delivery didnt take to long but didnt take the 2 day shipping i paid for. The product picture had a small logo on the front of the jacket but the product did not. So pictures were not right. But overall I do like the jacket and the price for it.

Date of experience: November 2, 2020

Quick and easy to check out
October 26, 2020
Previous review

Quick and easy to check out

Date of experience: October 26, 2020
New York
2 reviews
0 helpful votes
Follow Penny F.
Unfollow Penny F.
Share Review
Report Review

Coffin Shelf
October 31, 2020
Updated review

I love that I can get it through clicking FB - but sad I couldn't do it on the website... oh, ordering through a link in emails is a brilliant way to shop here

Date of experience: October 31, 2020

I love that I can get it through clicking FB
October 24, 2020
Previous review

I love that I can get it through clicking FB - but sad I couldn't do it on the website

Date of experience: October 24, 2020
Illinois
1 review
0 helpful votes
Follow Carly M.
Unfollow Carly M.
Share Review
Report Review

Not yer guys's fault! *Overburdened postal system
October 30, 2020
Updated review

I've ordered from y'all before and was totally happy with the experience so I came back!

Edit* I received my package a day late because of the dire state of the USPS. That's why the four stars. Not your fault!

Date of experience: October 30, 2020

I've ordered from y'all before and was totally happy...
October 22, 2020
Previous review

I've ordered from y'all before and was totally happy with the experience so I came back!

Date of experience: October 22, 2020
North Carolina
2 reviews
0 helpful votes
Follow danelle P.
Unfollow danelle P.
Share Review
Report Review

Adorable Umbrella
October 30, 2020
Updated review

Fast and easy shopping, great price and quality, way less thank other websites for the same product! So excited to use it

Date of experience: October 30, 2020

Fast and easy shopping
October 23, 2020
Previous review

Fast and easy shopping

Date of experience: October 22, 2020