Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
















The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Check out was super easy and I believe they sent out my package the next day so it got to me as quickly as the usps would get it to me.
It's easy. The purchasing experience was simple. I received the item very fast. My daughter loves the necklace.
It's easy. The purchasing experience was simple. I received the item very fast. My daughter loves the necklace.
It was great! I was bummed to see the buy 2 get 1 free deal expire!
Only problem was that it took almost a week longer than the usps initial eta to get here. Apparently spent the weekend in Akron, Ohio. Hope it had a good time.
Product was received roughly 2 months after being ordered but it was all in all just as described
Tracking my shipping, I noticed that there were some delays and that the shirts I bought were going to arrive later than expected. I was not too thrilled about receiving my order 10 days after placing it, but I did like the two extra stickers and a promo code included with my order. I absolutely will still order more from VampireFreaks.
Nice site UI, easy to find what you want, fun to shop with, products are high quality
Got the cthulu ear rings because they look like octopus arms, which I love. Solid without being too heavy. I like them a lot.
Great site, excellent service. Thanks for reaching out and for the great shirt!
They were out of stock of the item I ordered but promptly reached out to see what I wanted to change my order to tather than just issuing a refund. That was nice of them.
I love these shirts they look great. Thank you guys very much. I will probably be shopping a lot with you in the future. Great service great price
It came just like in the picture. I was able to track my delivery and easy to pay for.
The site was easy to use and easy to navigate. The products seen very cute and reasonable for most of the prices.
The site was easy to use and easy to navigate. The products seen very cute and reasonable for most of the prices.
Hi, I'm David and I've tried many websites to buy iTunes cards online including Apple official store. But no one can support it better than this website. Fantastic delivery time with amazing price and service. Thanks and appreciate your service.
My gloves shipped super quickly and arrived fast too! I love them a lot
I shopped here for the 99 cent hair dye and it was amazing I wasn't expecting the bottles to be as big as they were which was a wonderful surprise the dye is VERY pigmented and it only takes a couple of drops to make a pastel shade my only complaint is that I wish there was many more colors and possibly a diluter because I used conditioner to make a lighter red and I think it would be better to use a diluter made for Demi permanent color! Also shipping was very expensive Overall i highly recommend just please make more colors! Ps the purple is very blue based
This company never disappoints. The quality and fast shipping is always great
Always fast and easy to order as well as really fun stuff that is hard for a goth to find in this crazy world.
Answer: Hey Nina, these boots are true to sizae, thank you!
Answer: The clothing is drastically smaller. I assume they only want children purchasing from them. I purchased a skirt that was supposed to be an adult XL and I measured it and found it's a medium and they refuse to return even though it's incorrectly labeled. Purchase at your own risk!

