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VampireFreaks

vampirefreaks.com
goth, grunge & punk, casual, swimwear men, womenAge 19-25, 26-45
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From the business

VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.


vampirefreaks.com
+1 917-819-6008
US
Founded in 1999
Clothing item from VampireFreaksFashion apparel by VampireFreaksMerchandise from VampireFreaks clothing lineVampireFreaks fashion product

Business Highlights

General

Year Founded: 1999
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.33 - $7.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $75

Returns

Return Policy: not free
Return Instructions: all returns and exchanges must have original tags / packaging and be in new condition
Return Cost: shipping fee, but free for exchanges or store credit

Sustainability

Recycling Program: no

Product

Style: goth, grunge & punk, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 3XL, 4XL), Women's (2XS, XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, phone
Support Phone: +1 917-819-6008
Support Email: [email protected]

Payment Options

Payment Methods: card payments, financing, Google Pay, Amazon Pay, PayPal
Buy Now Pay Later: Afterpay, Klarna, Sezzle

How would you rate VampireFreaks?
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VampireFreaks Reviews Summary

The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,105
value
285
shipping
286
quality
4,767
This company responds to reviews on average within 72 days

Instant Feedback

11,047 reviews

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Make an easier way to change shipping address after confirming order

VampireFreaks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 6, 2021
Texas
1 review
0 helpful votes
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Great packaging and nicely shiped came earlier than I expected but I love that it did

Date of experience: September 6, 2021
Texas
1 review
0 helpful votes
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I loved everything that i got in my order. My favorite was the bat messenger bag

Date of experience: September 5, 2021
Mexico
1 review
0 helpful votes
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Awesome on time careful packaging love the extra stickers...
September 5, 2021
Updated review

Awesome on time careful packaging love the extra stickers or pins live this company

Date of experience: September 5, 2021

Awesome on time careful packaging
August 28, 2021
Previous review

Awesome on time careful packaging

Date of experience: August 28, 2021
Colorado
1 review
0 helpful votes
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I've had a good experience even though the package arrived damaged with water. The products inside were fine.

Date of experience: September 5, 2021
Florida
1 review
0 helpful votes
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Arrived pretty quickly, got freebies like stickers, a discount on my next order, and an invite to an alternative convention. Pretty sweet purchase :)

Date of experience: September 4, 2021
Delaware
1 review
0 helpful votes
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It was good, and there's a lot of good variety to choose from

Date of experience: September 4, 2021
Canada
1 review
0 helpful votes
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Great website
September 4, 2021

Great website. Great products. Everything went smoothly i didn't even need to contact customer service but, even if i did i'm sure they would've surpassed my expectations then as well

Date of experience: September 3, 2021
New York
1 review
0 helpful votes
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The inject code didnt work for my cart and my total...
September 3, 2021
Updated review

The inject code didnt work for my cart and my total was $50 :( i want pens

Date of experience: September 3, 2021

The inject code didnt work for my cart and my total...
August 22, 2021
Previous review

The inject code didnt work for my cart and my total was $50 :( i want pens

Date of experience: August 22, 2021
Canada
1 review
0 helpful votes
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Super fast n reliable, also they made sure my package got to my mailbox safe n sound, thank u! <3

Date of experience: September 3, 2021
California
1 review
0 helpful votes
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Even got some other gothic goodies, to my surprise!

Date of experience: September 3, 2021
Michigan
1 review
0 helpful votes
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Everything has been very simply and the products are...
September 3, 2021
Updated review

Everything has been very simply and the products are amazing!

Date of experience: September 3, 2021

Everything has been very simply and the products look...
August 22, 2021
Previous review

Everything has been very simply and the products look amazing!

Date of experience: August 22, 2021
Minnesota
1 review
0 helpful votes
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Very good, things came on time and the size was the one I ordered, free stickers that had cool designs, great quality

Date of experience: September 3, 2021
Tennessee
1 review
0 helpful votes
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Never had issues before and I have ordered several times and will continue to do so :)

Date of experience: September 2, 2021
Missouri
1 review
0 helpful votes
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It was quick and expedient!
September 2, 2021
Updated review

It was quick and expedient! The packaging the bag arrived in was really nice itself, and the little extras that came with the bag made me happy.

Date of experience: September 2, 2021

It was quick and expedient!
August 20, 2021
Previous review

It was quick and expedient!

Date of experience: August 20, 2021
New Jersey
1 review
0 helpful votes
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I love ya'll
September 2, 2021
Updated review

I love ya'll. Excellent products and great customer service.

Date of experience: September 2, 2021

I love ya'll
August 21, 2021
Previous review

I love ya'll. Excellent products and great customer service.

Date of experience: August 21, 2021
New York
1 review
0 helpful votes
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Awesome, will definitely be purchasing again in the future. The added goodies were a nice surprise!

Date of experience: September 1, 2021
Arizona
1 review
0 helpful votes
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My experience was great, never had a good shipping like that before.

Date of experience: September 1, 2021
Florida
1 review
0 helpful votes
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I enjoyed browsing their website, and they had very fast shipping. Overall great experience!

Date of experience: September 1, 2021
California
1 review
0 helpful votes
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Love the necklace and it shipped so quickly! Will definitely be back to shop more items!

Date of experience: August 31, 2021