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VampireFreaks

vampirefreaks.com
goth, grunge & punk, casual, swimwear men, womenAge 19-25, 26-45
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From the business

VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.


vampirefreaks.com
+1 917-819-6008
US
Founded in 1999
Clothing item from VampireFreaksFashion apparel by VampireFreaksMerchandise from VampireFreaks clothing lineVampireFreaks fashion product

Business Highlights

General

Year Founded: 1999
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.33 - $7.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $75

Returns

Return Policy: not free
Return Instructions: all returns and exchanges must have original tags / packaging and be in new condition
Return Cost: shipping fee, but free for exchanges or store credit

Sustainability

Recycling Program: no

Product

Style: goth, grunge & punk, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 3XL, 4XL), Women's (2XS, XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, phone
Support Phone: +1 917-819-6008
Support Email: [email protected]

Payment Options

Payment Methods: card payments, financing, Google Pay, Amazon Pay, PayPal
Buy Now Pay Later: Afterpay, Klarna, Sezzle

How would you rate VampireFreaks?
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VampireFreaks Reviews Summary

The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,105
value
285
shipping
286
quality
4,767
This company responds to reviews on average within 72 days

Instant Feedback

11,047 reviews

We monitor reviews for authenticity

New Mexico
1 review
0 helpful votes
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Lots of cool stuff on the site
September 10, 2021

Lots of cool stuff on the site.
I like the alternative style.

Date of experience: September 10, 2021
New Jersey
3 reviews
0 helpful votes
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I didn't die
September 10, 2021

I didn't die. No one else died. It was even-stevens.

Date of experience: September 10, 2021
Illinois
1 review
0 helpful votes
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Horrible shipping
October 10, 2021

I ordered two cups from vampire freaks and just received the package today. The shipping box was completely ripped open because they did not take the time to properly tape the package together. Inside the cups were shattered in many places and the box that the cups came in looked like it had been ripped prior to shipping. The boxes were enclosed in bubble wrap and there's no way someone could have ripped it during shipping. I have a feeling they are going to tell me that it's the fault of the shipping service but if they would take the time to properly secure and tape their packages I feel this could have been avoided! If I could give zero stars I would.

VampireFreaks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 10, 2021
Jet B. VampireFreaks Rep
over a year old

Hey Carolyn, so sorry to see that you received damaged items! Please email us the pictures and we'll send you a replacement. [email protected]

California
2 reviews
0 helpful votes
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Very kind!
September 10, 2021

Very kind! And very easy to use! It was over all a great time!

Date of experience: September 9, 2021
Michigan
1 review
0 helpful votes
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I don't think I will ever order from this site again
October 10, 2021
Updated review

I don't think I will ever order from this site again.

VampireFreaks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 9, 2021

Shop wasn't working and kept asking me to use it
September 27, 2021
Previous review

Shop wasn't working and kept asking me to use it.

Date of experience: August 28, 2021
California
1 review
0 helpful votes
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Great selection of items. I appreciate the communication...
September 10, 2021
Updated review

Great selection of items. I appreciate the communication in the status of my order. My items arrived in great condition too.

Date of experience: September 9, 2021

Great selection of items
August 28, 2021
Previous review

Great selection of items

Date of experience: August 27, 2021
New York
1 review
0 helpful votes
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I found exactly what I wanted and it was easy shopping.

Date of experience: September 9, 2021
Michigan
1 review
0 helpful votes
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The site is relatively easy to navigate, all items shipped in one box and arrived on time and intact. I do wish there were better tools to figure out sizing, as I ordered all clothing items in one size. One item was too small and the other too big. Other than that, great shopping experience.

Date of experience: September 9, 2021
Washington
1 review
0 helpful votes
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I saw the umbrella on tiktok and was able to find the website easily and place my order within less than 5 minutes! Plus the shipping was quick. 10/10 experience!

Date of experience: September 9, 2021
Georgia
1 review
0 helpful votes
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It is fun and the items you have are awesome^^
September 9, 2021
Updated review

It is fun and the items you have are awesome^^

She is the best and i love her so soft and cute^^
She sits next to my laptop

Date of experience: September 8, 2021

It is fun and the items you have are awesome^^
April 24, 2021
Previous review

It is fun and the items you have are awesome^^

Date of experience: April 24, 2021
New York
2 reviews
0 helpful votes
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Amazing communication with staff and items always came pretty quickly and the quality always feels awesome! Honestly love this site so much and will be buying more things!

Date of experience: September 8, 2021
Maine
1 review
0 helpful votes
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Good!
September 8, 2021

Good! No complaints from me. Will purchase from again in the future.

Date of experience: September 8, 2021
Colorado
1 review
0 helpful votes
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Appreciate the service and extra things as well as the follow up appreciation emails!

Date of experience: September 7, 2021
Arizona
6 reviews
0 helpful votes
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Very easy to order and nice things
September 8, 2021

Very easy to order and nice things. My experience was excellent. They are sending me a new replacement spoon since mine came through the mail damaged.

Date of experience: September 7, 2021
California
1 review
0 helpful votes
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I love the clothing options and the option to use after pay!

Date of experience: September 7, 2021
Texas
1 review
0 helpful votes
Follow Thaddeus A.
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It was a fun experience from navigating the website to receiving the package. Truly a unique brand.

Date of experience: September 6, 2021
New Jersey
1 review
0 helpful votes
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Easy check out, Fast delivery and great customer service

Date of experience: September 6, 2021
Washington
1 review
0 helpful votes
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I like goth and alt clothing, and I enjoy the selection on VampireFreaks because it really scratches that itch for looking dark and mysterious.

Date of experience: September 6, 2021
Washington
1 review
0 helpful votes
Follow Rachael W.
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I got an explosion of free gifts with my purchase thats so sweet of you guys! Stickers, totes, pens, etc and all packaging was really nice. And super fast delivery.

Date of experience: September 6, 2021
New York
1 review
0 helpful votes
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Make an easier way to change shipping address after confirming order

VampireFreaks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 6, 2021