Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
















The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Fast shipping great quality. I enjoyed my experience.
Super cool website and I got a coupon for 10% off. Plus, services like afterpay, shop pay, etc, are available here which makes it much easier for me to buy cute clothes while working minimum wage. I will definitely purchase from here again :)!
I love them! Best fishnets and so cute! Came out they looked and shipping was quick!
All is good, the website was easy to use. I like the products
It was an amazing experience. It showed me when it was to be shipped and it arrived right on time. The clothing is magnificent. I'm definitely buying from them again.
Awesome experience as always! They had what I wanted and it shipped extremely fast.
Easy to shop on, great products! Variety of brands and lots of great prices
Yes love it si love it thanks love greatly yes love it
Great service! Received product quickly and items received fit perfect. No complaints here :D
Delivery was a couple days from initial order! Super quick!
Got my package a whole day earlier than originally expected. My TRIPPs are of good quality, way better than some other brand I bought from two times.
Love this store to death! Will continue my association with Vampire Freaks forever.
Quick shipping, great communication, no issues at all, quality items
Great experience cute items! Great customer service
Great site. Quality products! Fast shipping. Everything we ordered came just as advertised.
The product I liked was on sale so I bought it quickly and easily
Cool Awesome experience lots to choose very awesome
Nice and easy transaction... just the wat I like it!
Mad As A Hatter Tee... Fast, and Absolutely Perfect, light material and an almost Skellington Hatter. Thanx for incl. Coupla' stickers for me to keep and enjoy. You guys will hear from me again!
Answer: Hey Nina, these boots are true to sizae, thank you!
Answer: The clothing is drastically smaller. I assume they only want children purchasing from them. I purchased a skirt that was supposed to be an adult XL and I measured it and found it's a medium and they refuse to return even though it's incorrectly labeled. Purchase at your own risk!

