Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
















The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very happy with my purchase. It provided the exact accent to compliment the outfit.
The sizing isn't exactly accurate so I have to keep sending them back for an exchange so hopefully the next one actually fits this time
The shirt I arrived quickly and in great condition. It was exactly as described on the site and I like the free gift necklace that came with it, too.
My package came early and it even had some cute free stickers and pens I loved it
SO amazing! My package shipped the next day after i purchased it which was such a pleasant surprise. I received my order
within a week of the purchase date and it came in such cute packaging! It also had some unexpected free gifts which was very generous. And i received many emails keeping me posted and updated at all times! Very friendly and good service. I'm so happy with this experience and i would definitely recommend vampirefreaks to my friends. :)
Really fast shipment, plus got some cool extras :D
I got my clothes on time, all great quality. I love everything I got! I'll be buying again.
Love the umbrella! Beautiful and functional! I get so many compliments.
Site was easily navigable, checkout was straightforward. Nothing spectacular, but fully functional. Pants I received were too small, a return is being sent soon.
Fast ordering, fast shipping, quality products. I'm definitely going to order from you again.
Fabulous ~ I will be coming to shop here for life!
...
Everything was simple and easy. Package came fast and had cute stickers and a complimentary pen with it! Thanks a lot.
Shopping experience was great! Size charts were accurate and shipping was fast. I'll be shopping here again!
Everything is awesome. The shirt fits amazing thanks guys!
It was good. I was very satisfied with the clothes I got
Answer: Hey Nina, these boots are true to sizae, thank you!
Answer: The clothing is drastically smaller. I assume they only want children purchasing from them. I purchased a skirt that was supposed to be an adult XL and I measured it and found it's a medium and they refuse to return even though it's incorrectly labeled. Purchase at your own risk!

