On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Geode
Anthropologie
ASOS
Boohoo
Dia & Co
Eloquii
Huckberry
Revolve
Shop Akira
Sundance
Neiman Marcus
Ulla Popken
VampireFreaks Reviews Summary
The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
It was great! I got my earring in time. It was package well. My earrings was made well and I planned to wear all the time!
Very enjoyable but I wanted to use the code( There was one and I accidentally clicked no) and it did not pop back onto my screen. But Thank U anyways!
I am in love with this website and how amazing the products are. I will definitely be ordering from here again.
I love shopping with you guys! Always quick shipping and handling! Thanks!
Its been brilliant, easy website to use and the staff are friendly and helpful
Really LOVE this website and found the site really easy to use
Quick and easy, fast shipping, and quality products
The clothing is like, Chinese size small. I'm 32 now and still have a vintage long skirt from Tripp from back when I was 18. It's a medium. Just bought a new one from you guys in XL and it's EXACTLY the same size as the medium I have! Completely ridiculous. Not happy that I'd be expected to pay shipping, either. In what universe is this XL? Also, the bolero I purchased looks crazy. The straps bulge out and don't lay smoothly on the arms and the arms are super long. Apparently if you have shoulders this small, you must have freakishly long arms. Come on, you guys.
Only thing hard about ordering from vampire freaks is trying not to buy one of everything! Love this stuff! Shower curtain looks badass n my bathroom.
I love the compact
The coffin shelves were poorly manufactured and I wish to return that item for a refund.
The shelves are uneven and unable to hold anything.
I love the pants! They are so great and adjustable and I'm so excited to wear them
Products arrived quickly and as described. Overall great experience and I will be back!
Nice and pretty and great and nice and great and pretty
This jacket is amazing. It fits like a glove and is so soft.
Looking for the perfect shirt for a concert found one for my and my husband. Sizing was excellent! It's so hard to find shirts in our size.
So wonderful! I received my package sooner than anticipated and I love my cauldron cookie jar so much!
I bought a purse here recently and it was fantastic, not to mention the quality service in the last few years. I do miss when you guys were a MySpace-esque website though.
The Funk Plus belts are always good quality. Good packaging too.
Always a easy time ordering. Loved their products.
2nd time ordering from Vampire Freaks, Had great service to date.
So far, the shopping experience has been good
Fast shipping. Quality products! And the personal touches added to the bag were really nice.
Fast shipping. Quality products! And the personal touches added to the bag were really nice.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members