On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Geode
Anthropologie
ASOS
Boohoo
Dia & Co
Eloquii
Huckberry
Revolve
Shop Akira
Sundance
Neiman Marcus
Ulla Popken
VampireFreaks Reviews Summary
The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
The site navigation was straightforward, but tracking and payment info could be improved.
The whole process was simple and easy. We shopped for dresses, so our only issue was finding plus size dresses. Most ran pretty small.
Love what i got, was very quick and affordable. Have very cool other items.
It was easy to shop the website. Quick checkout. :)
I waited 8 business days for the product to be shipped. It did reach me quickly after it was shipped. When I received my clothes everything was great except I received 2 xl when I ordered a large.
The shirt I ordered was an XL but fits like a L, I'm not sure if there's a size guide on the site but if so maybe make it more visible. Otherwise I had a good experience.
Had a great experience lots of products to choose from.
I ordered a pair of platform boots and a plush toy. The transaction was flawless and quick. The product is good quality. The boots may not hold up to heavy use, but should be great for light occasional use
Super easy site to shop on and item was exactly as described.
I really like the products I received, and I was satisfied with my order.
It was great! Easy to navigate! Having to write something of 50 words is a bit tough though. Neat site! I saw my neighbor order something and checked it out!
Great prices, fast shipping, love the site and the products that they carry.
It ws easy to do and everything got me on time and in good condition.
Knnansksjnwzjnwxinakxnqxie sun eonzjf concoburznrunoscn
Lots of items to choose from. Quick shipping. Everything was exactly as described.
It's amazing and the free gifts were adorable! Thank you guys so much!
Love my creepy stuff! Good fit, comfortable clothing. Great designs. Will buy more in the future.
Pants didn't fit as expected. The pants were to big for me.
My order had Fast shipping and the company has a great selection of products.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members