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VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
















The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
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Website easy to navigate and lots of payment options.
This is my 1st order with you guys and it was pretty easy to find what I was looking for and the checkout was easy as well!
Super friendly and communicative :) always updating about shipping status
Ordered from this site a few times and so far had no problems.
My experience Was Great! Many selections to choose from. Pricing is reasonable. Quick pay out. No hassels. And my black and white distressed sweater is sooo comfy. I love it!
Absolutely fantastic, everything arrived safe and sound
Love the shopping experience of VampireFreaks. Glad to support them on this Black Friday, as black as my soul.
VF always has the best selection of clothing to speak to my black, goth heart
Besides the shipping itself on one of my orders everythjng was was great. Just took forever and couldn't track it by any means but it got here
Much like.oat gothic apparel sites there are tons of options for woman in the clean dressy fashion but not much for men, in terms of button up fancy shirts.
Items are good quality and reasonably price.d Love them.
Excellent service. Good product. Perfect fit. Loved it
Fun and easy! Received my order very quickly. The order was just as I thought it would be.
Quick and easy, smooth to navigate! Took advantage of a great deal
Amazing! I love Vampirefreaks! I've always had consistently great experiences with VF! Thanks again. Keep up the great work Jett and the rest of the VF Team!
I love VampireFreaks! They have amazing customer service.
Quick and efficient! I'll definitely be back for future shopping.
Bag was a really nice quality, everything was carefully packaged
This dress was exactly what my daughter was looking forward to wearing to a dance. The quality is well worth the price. The shipping was fast and accurate. Definitely will be a future customer. Thanks!
Awesome, has really good service. Fast shipping, came with cute freebies, and was overall good.
A quick message about your shopping experience so far.
It was quite easy, to go to like the section that has clothes for bigger ppl.
Good quality for a reasonable price. Arrived just in time for the holidays.
A little confused about being sent to PayPal twice during the same order, but it worked out.
I'd give 5 stars but I've only just placed my order. So far, I like what I see. Now I've received my goodies. 5 stars.
I'd give 5 stars but I've only just placed my order. So far, I like what I see.
Answer: Hey Nina, these boots are true to sizae, thank you!
Answer: The clothing is drastically smaller. I assume they only want children purchasing from them. I purchased a skirt that was supposed to be an adult XL and I measured it and found it's a medium and they refuse to return even though it's incorrectly labeled. Purchase at your own risk!

