On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Geode
Anthropologie
ASOS
Boohoo
Dia & Co
Eloquii
Huckberry
Revolve
Shop Akira
Sundance
Neiman Marcus
Ulla Popken
VampireFreaks Reviews Summary
The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
The experience was enjoyable. You guys are great! I'll be purchasing again in the future.
It was good, the items came in time and were all in good condition
Continue to be impressed the selection and quality.
Great variety and reasonable prices.
Made this Halloween fan very happy.
Cool product but it took longer than expected to ship. Order was constantly being delayed because vampirefreaks didn't ship it out when they said.
In the end the gift was late.
Quick and easy shopping. Loved the 10% of promotion. It definitely helps this time of year.
Cute gloves, my daughter will love them! She'll use them when she does her Tarot readings with her own original deck she designed The Star String Tarot. It is beautiful- take a look! Am I allowed to add the link? https://www.elizakingsburyart.com/product/the-star-string-tarot/19
Great, thanks easy experience. Fast delivery. No complaints.
I Love you're website and products. Can't wait to shop with you guys more.
Easy to shop, good quality products, definitely will buy again from this company.
Great product, super high quality, and they sent so many cute gifts with the package. Plus it arrived far sooner than I expected. Would absolutely buy from them again and recommend! So glad to finally have my own pair of Tripp pants.
Fantastic designs extremely original and they shipped very quickly would highly recommend this site plus they also plants trees for everything that's ordered barely any companies do that
Good stuff, reasonably priced, fast shipping. No complaints!
Awesome friendly customer service and simple fast shipping
Easy to navigate, user friendly ~
It's been a very long time since I've been on the site and I do love the new look. Got some great stuff for a good price <3
Always love shopping at your site! It's so easy to navigate and has everything I love!
Very positive! Thank you. Easy website and fast delivery.
Delightfully demented and charmingly creepy and chic items—I have already placed yet another order.
The item was as described and it arrived quickly.
Vampire freaks is awesome finding what I wanted was a breeze
I've wanted demonia boots again since middle school. And the Riot series was what I started as a babybat. So glad you had the same size and style.
The stickers and pins provided were the icing on the cake!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members