Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of VampireFreaks

VampireFreaks

vampirefreaks.com
goth, grunge & punk, casual, swimwear men, womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.


vampirefreaks.com
+1 917-819-6008
US
Founded in 1999
Clothing item from VampireFreaksFashion apparel by VampireFreaksMerchandise from VampireFreaks clothing lineVampireFreaks fashion product

Business Highlights

General

Year Founded: 1999
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.33 - $7.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $75

Returns

Return Policy: not free
Return Instructions: all returns and exchanges must have original tags / packaging and be in new condition
Return Cost: shipping fee, but free for exchanges or store credit

Sustainability

Recycling Program: no

Product

Style: goth, grunge & punk, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 3XL, 4XL), Women's (2XS, XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, phone
Support Phone: +1 917-819-6008
Support Email: [email protected]

Payment Options

Payment Methods: card payments, financing, Google Pay, Amazon Pay, PayPal
Buy Now Pay Later: Afterpay, Klarna, Sezzle

How would you rate VampireFreaks?
grey stargrey stargrey stargrey stargrey star

VampireFreaks Reviews Summary

The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,108
value
285
shipping
286
quality
4,767
This company responds to reviews on average within 72 days

Instant Feedback

11,047 reviews

We monitor reviews for authenticity

New York
1 review
0 helpful votes
Follow Luna P.
Unfollow Luna P.
Share Review
Report Review

Great company fast delivery great quality clothes…
January 23, 2023
Updated review

Great company fast delivery great quality clothes….

Date of experience: January 23, 2023

These people really has great customer care and there...
January 4, 2023
Previous review

These people really has great customer care and there products are as pictured when you get them

Date of experience: January 4, 2023
Michigan
1 review
0 helpful votes
Follow Melissa M.
Unfollow Melissa M.
Share Review
Report Review

Very good experience
January 23, 2023

Very good experience. Very easy to access website and the constant email checking in to make sure I get what I ordered.

Date of experience: January 23, 2023
Georgia
1 review
0 helpful votes
Follow Kenneth T.
Unfollow Kenneth T.
Share Review
Report Review

Received everything no damages just like advertised

Date of experience: January 23, 2023
Georgia
1 review
0 helpful votes
Follow Brandon U.
Unfollow Brandon U.
Share Review
Report Review

Great product us very good quality you made a very happy lady

Date of experience: January 23, 2023
California
1 review
0 helpful votes
Follow L O.
Unfollow L O.
Share Review
Report Review

Bought lamp for a gift
January 23, 2023

Bought lamp for a gift. Looks great. Hope it works great.

Date of experience: January 22, 2023
Pennsylvania
1 review
0 helpful votes
Follow Samantha J.
Unfollow Samantha J.
Share Review
Report Review

I love it!
January 23, 2023

I love it!
The hoodie is comfortable and I'm very happy with it. I'll definitely buy from here again.

Date of experience: January 22, 2023
Illinois
1 review
0 helpful votes
Follow Nick U.
Unfollow Nick U.
Share Review
Report Review

Everything came really fast and the quality of the pants and the freebies was great!

Date of experience: January 22, 2023
Canada
1 review
0 helpful votes
Follow Devyn Q.
Unfollow Devyn Q.
Share Review
Report Review

I was expecting the holes in the fishnet shirt to be a bit bigger but that was an oversight on my part, so other than that it's great and fits me pretty well

Date of experience: January 22, 2023
Minnesota
1 review
0 helpful votes
Follow Jessica J.
Unfollow Jessica J.
Share Review
Report Review

Perfect arrived fast love it had exactly what I wanted.

Date of experience: January 22, 2023
District of Columbia
1 review
0 helpful votes
Follow Tyler H.
Unfollow Tyler H.
Share Review
Report Review

Shopping was fun, and I love the presentation on the website. The product itself is very comfortable, stylish, and a perfect fit. Very satisfied.

Date of experience: January 22, 2023
Florida
1 review
0 helpful votes
Follow Alessandra Q.
Unfollow Alessandra Q.
Share Review
Report Review

Sizes run too small..
January 22, 2023

Sizes run too small. I order xl and it fits like a medium and shirt roll up while walking..

Date of experience: January 22, 2023
New Zealand
2 reviews
0 helpful votes
Follow Aman N.
Unfollow Aman N.
Share Review
Report Review

Absolutely amazing service — lots of shipping options, awesome freebies and really nice customer service, 10/10 :)

Date of experience: January 21, 2023
Oregon
1 review
0 helpful votes
Follow Rose A.
Unfollow Rose A.
Share Review
Report Review

The sizing chart information on the jacket was way off. It did not fit and a button was lost in the struggle.
In a previous shipment, the zipper broke off of my dress.

Date of experience: January 21, 2023
Alaska
1 review
0 helpful votes
Follow Ava Z.
Unfollow Ava Z.
Share Review
Report Review

My nephew was VERY happy with his jacket. Thank you so much for making me the 'cool aunt'.

Date of experience: January 21, 2023
New Jersey
1 review
0 helpful votes
Follow Dawn R.
Unfollow Dawn R.
Share Review
Report Review

Efficient, excellent service and fantastic quality products!

Date of experience: January 21, 2023
Ohio
1 review
0 helpful votes
Follow Johnathan P.
Unfollow Johnathan P.
Share Review
Report Review

Perfect
January 21, 2023

Perfect. They are incredibly professional and easy to work with. They are really attractive too

Date of experience: January 20, 2023
California
1 review
0 helpful votes
Follow Ashley L.
Unfollow Ashley L.
Share Review
Report Review

It's a gift for a friend but overall great service and speedy delivery

Date of experience: January 20, 2023
California
1 review
0 helpful votes
Follow Robin M.
Unfollow Robin M.
Share Review
Report Review

Very nice products, they do run a bit small though so I'm glad I sized up.

Date of experience: January 19, 2023
Washington
1 review
0 helpful votes
Follow Anthony B.
Unfollow Anthony B.
Share Review
Report Review

Quick and easy, I paid for the faster shipping and it delivered on time. Boots arrived in good condition.
Very happy, would use this service again.
Boots fit perfectly. I usually wear an US 8 1/2 men's.
I ordered a 9. Fit perfectly.

Date of experience: January 19, 2023
Japan
1 review
0 helpful votes
Follow Ty Z.
Unfollow Ty Z.
Share Review
Report Review

Package got delivered faster than I was expecting. Love my new rug. It's so cute!

Date of experience: January 19, 2023