On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Geode
Anthropologie
ASOS
Boohoo
Dia & Co
Eloquii
Huckberry
Revolve
Shop Akira
Sundance
Neiman Marcus
Ulla Popken
VampireFreaks Reviews Summary
The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
These shirts seem to run a little small so I got the XL this time. I'm 5'10" average male build. They're a little wide but that's ok. The designs are awesome.
So far so good, the order showed up timely and it was an easy shopping experience.
Quick shipping, everything fit, no complaints at all
Shop was easy to use. One of my shot glasses is cut really wonky at the top being much smaller and rigid than the other
Great, thanks. Enjoyed all the items, very good quality.
A quick and easy shopping expierence.I was able to find what I was looking for and it was for a decent price.
This is a great slipper not only is it well made but it so freaking cute, I purchase this slipper for my fiancé anniversary gift and they love it so very much. They put them on right away and immediately saying it feels like walking on a cloud or pillows. I love how the ears are embroidered instead of printed on it a nice detail that make it more wonderful.Totally worth the money and would recommended it.
On line ordering was easy and my merchandise arrived quickly. I also received a few extra goodies!
Item ******* purchased 17 days ago and the customer support email bounces back.
They had the exact type of pants I was looking for plus I picked up an awesome jacket.
The purchase process was easy and simple. Once my order got processed and shipped, it got to me with no problem. 10/10 experience! And the product is absolutely gorgeous!
Better than expected! One strap broke but can be easily fixed, would definitely recommend!
This is my second order from VampireFreaks. Both times the process has been easy and delivery was fast.
The website was very easy to navigate and the buying process was very easy as well. I loved it and will definitely buy from here again.
They had what I was looking for. The boots are great!
Took a while for my order to be shipped but it's finally here.
My order arrived relatively quickly and even included a few free goodies! 100% recommend
It was pretty easy to order, nothing too crazy. Sent an email to which I received a response so that was nice.
Pants are extremely soft and cute, but they fit a bit large and give me mom gut that yoga pants dont.
I'll have to get them altered here, as I'm international and the cost of shipping back to get a smaller size would be ridiculous.
Very friendly. Responded to my email questions quickly.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members