On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Geode
Anthropologie
ASOS
Boohoo
Dia & Co
Eloquii
Huckberry
Revolve
Shop Akira
Sundance
Neiman Marcus
Ulla Popken
VampireFreaks Reviews Summary
The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Excellent shopping experience. Love the merchandise they carry!
Awesome experience. Got exactly what I ordered. Fast shipping.
The gift was a success. My daughter in law enjoyed the umbrella.
The pants are great. Got them In perfect condition packaging on time.
Good product that's advertised well.
This harness looks so cute on my cute goth wife.
Was exactly what I ordered and received in time frame. Going to shop there again
Everything in my order was awesome thank you! I can not wait to try on everything!
Awesome.Site has cool stuff. I live in a small town and am 3 hours away from unique stores.
The shipping was fast, the product was exactly what I've ordered and overall my experience was great along with the customer service.
Great products and quick service. Nice surprise gifts inside. Daughter-in-law loved this!
My pants came in really fast and fit perfectly! I love them
I love that they include extra goodies with your order. It's just something nice no one does anymore.
Love this website! Very easy to use. I like the messages sent that let me know about sales and in stock items.
It was good but realized the mystery t shirts are more for those shirts that aren't moving in the inventory as much.
Amazing quality shirts great service!, even with ordering 2 mystery bags you made sure not to give me duplicates.
Products were great, delivery was timely. Daughter loved all the gifts.
Wonderful all the way around.
I love what I ordered a day it was here in time for Christmas
These were Christmas gifts for my daughter and she loves them!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members