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VampireFreaks

vampirefreaks.com
goth, grunge & punk, casual, swimwear men, womenAge 19-25, 26-45
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From the business

VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.


vampirefreaks.com
+1 917-819-6008
US
Founded in 1999
Clothing item from VampireFreaksFashion apparel by VampireFreaksMerchandise from VampireFreaks clothing lineVampireFreaks fashion product

Business Highlights

General

Year Founded: 1999
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.33 - $7.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $75

Returns

Return Policy: not free
Return Instructions: all returns and exchanges must have original tags / packaging and be in new condition
Return Cost: shipping fee, but free for exchanges or store credit

Sustainability

Recycling Program: no

Product

Style: goth, grunge & punk, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 3XL, 4XL), Women's (2XS, XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, phone
Support Phone: +1 917-819-6008
Support Email: [email protected]

Payment Options

Payment Methods: card payments, financing, Google Pay, Amazon Pay, PayPal
Buy Now Pay Later: Afterpay, Klarna, Sezzle

How would you rate VampireFreaks?
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VampireFreaks Reviews Summary

The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,108
value
285
shipping
286
quality
4,767
This company responds to reviews on average within 72 days

Instant Feedback

11,047 reviews

We monitor reviews for authenticity

GB
1 review
0 helpful votes
Follow Alicia T.
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So pleased to find a US company that ships to the UK. Arrived in plenty of time for Christmas and my son absolutely LOVES his shoes, he's so proud going out wearing them :D thank you

Date of experience: January 7, 2024
New Hampshire
1 review
0 helpful votes
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The boots made a perfect gift, my friend really enjoyed them and said they fit perfectly!

Date of experience: January 6, 2024
Oregon
1 review
0 helpful votes
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I love the design and the look of everything I bought. The wallet and the shot glasses were a gift to my step son's girlfriend. She loved them. The purse I bought was great. I love the messenger bag style. It was fast and easy to order. I love that I was updated when everything shipped. I got it in time for Christmas which I was grateful for.

Date of experience: January 5, 2024
California
1 review
0 helpful votes
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No complaints
January 5, 2024

No complaints. Transparent, up to date communication. All good! 👍🏽🖤

Date of experience: January 5, 2024
Maryland
1 review
0 helpful votes
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The ordering process was simple and delivery was swift.

Date of experience: January 5, 2024
New Hampshire
1 review
0 helpful votes
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Shipped pretty quickly despite the holidays, and I got tons of compliments on my sweatshirt!

Date of experience: January 5, 2024
GB
1 review
0 helpful votes
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Really pleased with the order!
January 5, 2024

Really pleased with the order! Great communication from the team! And considering the delivery being from so far, the time for delivery was very good.
Thanks so much.

Date of experience: January 5, 2024
New York
1 review
0 helpful votes
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Easy as can be and I order from VampireFreaks all the...
January 5, 2024
Updated review

Easy as can be and I order from VampireFreaks all the time. I get my order ASAP typically in the same week and this recent purchase was no different!

Date of experience: January 4, 2024

Quick shipping and delivery!
January 16, 2023
Previous review

Quick shipping and delivery! Super convenient and easy and very tailored to my Tripp brand loving needs.

Date of experience: January 16, 2023
GB
1 review
0 helpful votes
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Great store great products would recommend to anyone
January 5, 2024
Updated review

Great store great products would recommend to anyone

Date of experience: January 4, 2024

Great products
November 12, 2023
Previous review

Great products

Date of experience: November 12, 2023
Illinois
1 review
0 helpful votes
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I've ordered from VF before and everything is top quality.

Date of experience: January 4, 2024
New Mexico
1 review
0 helpful votes
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This store is incredible
January 4, 2024

This store is incredible. So many amazing products but above all, the people running this business are even more awesome. We ordered the hot pink and black pagoda umbrella as a Christmas present. It came about a week before Christmas and we were excited to open it so we could check it out and admire it before we wrapped it. Unfortunately, the umbrella was snapped from the handle. I panicked and immediately sent them an email. Without hesitation, they sent me a new umbrella free of charge to replace the broken umbrella. I couldn't believe it. I didn't expect such top notch customer service especially being a first time customer. The replacement umbrella arrived in perfect condition and our kiddo absolutely loved it. VampireFreaks definitely saved the day. Amazing products and world class customer service?! This business definitely earned a new loyal customer.

Date of experience: January 3, 2024
Maine
1 review
0 helpful votes
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I ordered 2 bat stockings for a steal and they arrived quickly. We love em!

Date of experience: January 3, 2024
Canada
1 review
0 helpful votes
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It was very okay no problem at all
January 4, 2024

It was very okay no problem at all. It arrived when expected at my door.

Date of experience: January 3, 2024
Tennessee
1 review
0 helpful votes
Follow Noctis X.
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Found a scarf a liked, ordered the scarf. It arrived earlier than expected. It looks how it is supposed to and is warm, so A+ scarf, I guess, doing its one job.

Date of experience: January 3, 2024
New York
1 review
0 helpful votes
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Our order came quickly and my daughter was thrilled with the Plague Dr. design. The designs down the sleeves were an especially nice touch. The sweatshirt was good quality :)

Date of experience: January 3, 2024
Texas
1 review
0 helpful votes
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Lots of Great Gothic products!
January 3, 2024

Lots of Great Gothic products! Easy to order and fast delivery!

Date of experience: January 2, 2024
New Jersey
1 review
0 helpful votes
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The coffin made for a delightful Christmas gift for a friend who recently wrote a vampire Novella. It was very well designed and my friend loved it.

Date of experience: January 2, 2024
Illinois
1 review
0 helpful votes
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No complaints
January 2, 2024

No complaints. Delivery was on time. Christmas presents were loved!

Date of experience: January 1, 2024
Colorado
1 review
0 helpful votes
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Love my stuff!
January 2, 2024

Love my stuff! Love that I was able to make payments! I hated waiting, but I understand I ordered around holidays so not too big of a deal

Date of experience: January 1, 2024
Finland
1 review
0 helpful votes
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It came very fast over the pacific, in only a WEEK. Thats crazy!

Date of experience: January 1, 2024