On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Geode
Anthropologie
ASOS
Boohoo
Dia & Co
Eloquii
Huckberry
Revolve
Shop Akira
Sundance
Neiman Marcus
Ulla Popken
VampireFreaks Reviews Summary
The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I am happy you have reasonable shipping rates to Canada!
Great products. Great fit. I love the availability for plus size.
Love the selections. So many things to choose from in my size!
Love it the best place for some scary hoodies I will always order from vampirefreaks best company
I always love the designs you guys put out even if I only order once a every 3 months for a new hoodie love thm
I love the jasmine scented car freshener that I got!
High quality product and timely delivery. Awesome!
Everything came perfectly, really loved the mystery bundle you get. Love the choices. Can't wait to purchase again.
Great selection, fast shipping, love the shirts and the other items too
đź‘ŤNote - This feedback will be published on VampireFreaks's Sitejabber review page to help future customers make better decisions. Please be respectful and follow the review guidelines.đź‘Ť
Shipped quickly, exactly as described. Super cute. I use as my coffee stirrer.
My order shipped quickly and arrived in good condition. They also threw in some stickers which was fun!
Great 90's retro pants. Ordering process easy and shipped fast. This was the best pants for an 80's party.
Amazing quality and fast shipping- great communication and follow up
Highly recommended
Items were well packed and secured in their containers
Love that you ship to Japan, shipping was easy. Thank you
Beautiful product, so happy with all of it. It was a birthday gift for my partner and they loved it so much
Never had a problem, I love ordering from this site
I got what I wanted and there were lots of good things on sale!
Very simple. Navigating the website was easily. Shipped quickly. Everything was wonderful.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members