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VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
















The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
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Always an amazing experience with Vampire Freaks đź–¤ I always recommend this brand to basically anyone who will listen.
I do wish you had taxes calculated at purchase for Canada. We are charged extra processing fees by the border agency when we pay taxes and duties later
Shirt came on time and looks exactly like the photo. Good quality as well!
I had a great experience with the company. The delivery was very quick, with confirmations for the order and shipping.
Easy to buy. Tracking was great. Receiving was great. Will buy again and recommend.
It was great, quick and smooth no complaints! Product was gorgeous and as described.
The sweater feels amazing! Definitely using it more for fall/winter!
My order came sooner than expected and is great quality. The site has a bunch of cute stuff, and I will definitely buy from here again!
Replacement makeup order was damaged unfortunately. I believe they may all be damaged similarly, so you may want to look into that.
Love the after pay option. The pants were good quality too. :)
Great experience thank u currently brushing my teeth writing this
Quick shipping and high quality items! Only wish i could exchange items if unworn but the packaging was tossed but oh well lol
Good experience. Product arrived as advertised. No complaints!
I do k wish the search was better. For me I won't wear short sleeves so I often use that to search; long sleeved dresses for example and the things that show up seem completely random
I am really happy with my shopping experience with Vampire Freaks. I ordered from the UK, it was a smooth and quick process.
I bought the Floriography Victorian Hand Harness, and I love it. It's so pretty and I compliments many outfits. I am very pleased with the quality.
I also liked that the order came with a couple of stickers and a little wrist band, that was a really nice touch!
VampireFreaks always delivers excellence! Perfect!
I love these shoes I wear them a lot and go with almost everything
I got exactly what I wanted some kick ass black boots to match my black metal t's and the belt I'm obsessed with. Also I reeeeeeaaaaly appointed how fast it got here. I ordered it at 300am on Tuesday and received it on freaking Monday 6 days later unbelievable! I'll definitely be shopping every packcheck!
Its really a good shipping!. Ive been looked forward to see them shipped as i was excited so much. I love vampirefreaks stuffs. Im experiencing as second times to order a vampirefreaks… ill order more!
No issue. :). Will recommend my friends check out your site have good deal as well as well
I love vampire freaks! I order from them often and I'm always pleased with everything that I purchased. It always arrives in a timely manner not damaged. I highly recommend them!
Love shopping here! I love the merch and so do my little mini vampires!
Answer: Hey Nina, these boots are true to sizae, thank you!
Answer: The clothing is drastically smaller. I assume they only want children purchasing from them. I purchased a skirt that was supposed to be an adult XL and I measured it and found it's a medium and they refuse to return even though it's incorrectly labeled. Purchase at your own risk!

