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VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
















The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Wasn't too big on air fresheners scent don't last but a day but everything was good
Love all my products. The free backpack my daughter absolutely loved. I had to get the new dead inside sweatshirt that was what started my purchase and of course had to add from there. Your products are amazing and very well made.
The skirt is even more gorgeous in person and sizing is as perfect. Everything was packaged so well and the quality was superb!
Amazing experience! So happy with the dress I ordered, it's perfect and fits great!
Love my items as always! Really unique items and great customer service!
Love this company and will be ordering again very soon! I love all my items and they're all good quality.
Well. Thank you for asking about my order. My daughter Lil loved the jacket and the boots I got her for her birthday. She could be a model for you guys she's gorgeous and she's definitely a vampiress 😂🤣
I got my order soon after i ordered it so I was very happy with the shopping experience
Great merch. Easy site to navigate. Saw a dope shirt that I've gotten many compliments on. Great quality. Great artwork. Big fan of the Punk style and this shirt just fits my vibe.
Order arrived fast. All of the pieces I got were good quality and fit as expected.
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I really do love your products. Might order new boots in the future but most definitely will order new shirts
Sent some stickers and a pen with my items, items are good quality and arrived safe. Shipping took longer than expected but it was understandable
The clothing is wonderful and the packaging is adorable and secure
Cute fun panties! Fit as advertised, looks cute on. Comfortable to wear
I found exactly what I wanted and shipping was fast and packed well.
I really love my purchase. It's so cute & I would recommend it to anyone that would enjoy Gothic or cute & creepy combined.
Thanks for the update regarding My Package it arrived just fine and the unisex shorts fit great by trip
Super cute stuff! Came at a reasonable time and everything was correct.
Shopping with VampireFreaks was incredibly easy! Information and sizing was detailed so I was able to find exactly what I need, and knew how to order a size that would work perfect for my body shape.
Answer: Hey Nina, these boots are true to sizae, thank you!
Answer: The clothing is drastically smaller. I assume they only want children purchasing from them. I purchased a skirt that was supposed to be an adult XL and I measured it and found it's a medium and they refuse to return even though it's incorrectly labeled. Purchase at your own risk!

