Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
















The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
All round good experience. Shipping was faster than expected.
The website is a little clunky, but other than that everything was good!
Love my bat! π¦π¦π¦π¦π¦π¦π¦π¦π¦π¦π¦π¦π¦π¦π¦π¦π¦π¦π¦π¦π¦π¦π¦π¦π¦π¦π¦π¦π¦π¦π¦π¦π¦π¦π¦π¦π¦π¦
I was hoping my Plague Doctor was a little bit more snuggly, as I like to sleep with my plushies. But alas, he is not, so he will sit as a "protector" of the room, like a gargoyle as decor. My purchase was straightforward, easy, and delivery timely.
Beautiful gothic dresses at a good price and fast delivery. Cool packaging and freebies as well <3 will definitely be shopping again!
I had an amazing experience purchasing from vampire freaks. I was even surprised with a free pin and stickers with the shirt I ordered.
Favorite place to shop for clothing and will continue to keep shopping here
Was super nervous that the dress wouldn't fit seeing as I was an inch over the XXL, but it fits like a glove! I love it so much!
I was updated regularly and my dress was shipped safe and sound!
My exchange experience was flawless. I was able to send back my item and receive the new one in a very fast manner
Order arrived a bit early and made wonderful senior pictures
I absolutely love everything we purchased. The quality is fantastic.
Honestly was being nice doing this review and kind of annoyed I have to type stuff instead of just leaving 5 stars lol but the shirt I ordered was nice and long and very breezy I love it. And my shorts were actually the right size! Shopping larger sizes is always so annoying so really happy with their charts being accurate
So In LOVE WITH MY ORDER!
LOVING EVERYTHING I GOT
LOOKS JUST LIKE THE PICTURE
MY HOODIE IS SO COMFY & BOTH MY BAGS ARE MADE REALLY WELL
The shopping process for this item was easy and quick. I would shop from the store again.
Absolutely love my travel mug and shirt! Amazing quality and beautiful design.
Shopping with VampireFreaks was super easy and hassle free. Site is well done and easy to get around. Shipping was quick, everything was packaged well.
The delivery was quick! The o line ordering g process was a breeze.
The dress is so cute and true to size. I needed a dress for a wedding and VampireFreaks delivered.
I love your clothes and designs and that's what inspires me to buy stuff from you guys and I'm an emo kid and I will buy your guys clothes in the near future
Answer: Hey Nina, these boots are true to sizae, thank you!
Answer: The clothing is drastically smaller. I assume they only want children purchasing from them. I purchased a skirt that was supposed to be an adult XL and I measured it and found it's a medium and they refuse to return even though it's incorrectly labeled. Purchase at your own risk!

