On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Geode
Anthropologie
ASOS
Boohoo
Dia & Co
Eloquii
Huckberry
Revolve
Shop Akira
Sundance
Neiman Marcus
Ulla Popken
VampireFreaks Reviews Summary
The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Nicely packaged, great quality product. Great shipping! Will definitely be ordering from this website again.
Bought a shirt for my daughter which went smoothly. Shipping was timely, price was decent and shirt was vibrant and adorable. After purchase however I was sent far too many emails trying to get additional sales, random other communications, even after I opted out of receiving emails from a mailing list. As a company I would really limit how many emails you send. I ordered one shirt and got 12 additional emails, not counting shipping info.
It was what I expected! Got everything on time had no issues. I would recommend to everyone I know.
I was able to find something relatively easily and checkout was no hassle at all. Also the payment plan helped mitigate the stress of holiday shopping
First time ordering with y'all and it went great. Will be ordering again soon. Thank You
The quality is very well made. And my godson loved the pants and necklace
Bought these in November, and have to say; Best trousers EVER! I NEED 20 more!
They arrived promptly & packaged nicely!
Another satisfactory purchase from Vampire Freaks!
Everything was great and as expected. I would order from you again
Arrived sooner than I expected with the mail strike in Canada. So it was an awesome surprise.
It was easy to search for what I wanted and pricing is clearly listed.
Great customer service, fast shipping. Free easy returns for store credit or with fee for refund.
Ya know i have been a loyal customer of you guys for a long time now but man am I soured! I ordered a necklace from your site. It is an O ring necklace and upon receiving it i have been disappointed 100% i decided to return it because not only does the necklace choke me when I put it on because it is so much smaller than it looks on your web page but after 2 x wearing it the thing looks dull and tarnished which should be impossible! Well you guys make us email you for returns which i did and your response was that you cannot take the return and that i need to contact the manufacturer of this said necklace. What? I bought this $30 cheap $#*! thing from your store not some place else and I only had it for not even 10 business days! Wow. I cannot believe you guys. I have never had a place tell me to contact the manufacturer of a product that another store sells. That would be like Levi's telling you to get a hold of the 8 year old korean who sewed the jeans together! I am disappointed and P.O.'d! I do not think I will be doing business with you guys ever again! MerryChristmas Vampire rip off's!
Good quality! Fits true to size! Easy ordering! No issues arrived on time.
Fast shipping - easy process overall. A good experience with Vampire Freaks
Came out better than I expected! So glad I bought them for this site!
This was the first order my son wanted to place for some of his own items, since he liked my previous orders so much, he absolutely loves the orange pumpkin hoodie he picked out and loves that the mystery shirts he got matched in theme with his hoodie. Overall he is very happy and looks forward to ordering in the future.
Got my package in fast no damage was very happy with quality!
Love it, stuff got to me exactly when they said it would. Definetly will order from here again!
Great all around! Easy ordering and quick shipping. Great purse too!
Perfect love the stickers love the store love everything about it
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members