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VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
















The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I have bought off the site a few times and have always been more than pleased with the service provided.
Everything came as advertised. Process was quick and easy. Will definitely make future purchases.
Love everything I purchased! Great quality and came as described
I have always Loved everything! Very high quality clothing with the darkness I love 🖤
Fast shipping and good updates on order progress. Love my items as I always do from VF. Holiday sale was amazing!
Amazing, service was very fast and i love the style for this is my first time purchasing
Great products and fast shipping 🦇
Ordered as a gift and was very well received and enjoyed.
I got it for my girl, she loved it, and I'm definitely gonna buy more stuff for her from the website
I wish there were more plus size options and especially models, but the website and company are great. I'd LOVE if there was an app!
It was great, arrived on time, delivered in good condition.
No issue at all, very good product and delivery and came with cute stickers. Sizing was perfect and loved the design
It came in great condition, the packaging is so unique and cute I almost wanted to keep it.
The shipping itself was quick and efficient, making sure it got here before Christmas so my sibling could have their gift.
Awesome products, easy to order, quick delivery, and I am very happy with what I got!
My grandchild loves the cool pants! Gift was delivered in time for Christmas- thank you!
The product, service, site and shipping were all excellent. I am thoroughly pleased with my purchase.
Experience was great, will definitely buy again. I love vampire freaks
Pretty damn nice from the design to the quality, will be getting more products in the future!
Amazing gloves nicely made and fit perfect, I recommend this company
My partner loved their christmas gift and it's currently their favorite outfit.
The bag was true to size and really nice quality. My daughter loves it
Answer: Hey Nina, these boots are true to sizae, thank you!
Answer: The clothing is drastically smaller. I assume they only want children purchasing from them. I purchased a skirt that was supposed to be an adult XL and I measured it and found it's a medium and they refuse to return even though it's incorrectly labeled. Purchase at your own risk!

