On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Geode
Anthropologie
ASOS
Boohoo
Dia & Co
Eloquii
Huckberry
Revolve
Shop Akira
Sundance
Neiman Marcus
Ulla Popken
VampireFreaks Reviews Summary
The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Arrived on time, no problems, was ready for Christmas, no complaints
Absolutely perfect as usual, order arrived promptly within the delivery window, carrier altracking was available throughout the process, good quality clothing, zero complaints, all of the stars, thanks to you wonderful humans at VF!
Everything was great! High quality stuff, great communication and service!
Great quality and fast shipping. Mystery bag came with more than expected and i was pleasantly surprised.
Very pleasant experience, would recommend them to friends
It was easy to find something that I liked, and the process to purchase that item was quick and simple.
Got everything surprisingly quickly for an international delivery, it's all high quality and true to size. Will definitely be buying from vampire freaks again.
Great experience, no issues with any part of the process. I love the products. Thank you!
All my items were delivered and packed with care. I have never had a bad product from Vampire Freaks.
Easy shopping, easy ordering and easy enjoying! Their site is one of the best places to find alt/goth fashion and I've had nothing but satisfying experiences! I love love love VF!
Items were all great picks for the winter season. Everything arrived in a timely manner and fit great.
Harness didn't have having business January muscle can't is
Shirts were awesome but I feel that the sizing is way off. I purchased XL because I went by the sizing chart and they are huge on me
I really love this store but my only complaint is that the sizing is off. One item was too big and the other was too small.
I received my order on time. Loved the Product. Would order again
I absolutely love the things that I ordered, and the package came in faster than I expected.
I've ordered several times and haven't had an issue yet.
Everything ordered was for my granddaughter who is a young Goth in training lol. I'm an older or Elder retired Goth. She loved everything she received. The quality of the clothing is great đź‘Ť the shipping was quick. I've myself ordered those small figures like the egg & bacon and the big dead mack. Everything from VF rules
V.F. Is one of my favorite internet places to shop. All their products are very good quality and the shipping is always fast. I give V.F. AAAAAAA+ rating. And their female models are very pretty.
Order arrived very quick! I luv to order from here because i know the quality will be amazing
Amazing service would define br shopping here again soon to buy more pins
Absolutely fantastic. Great build quality. Quick delivery
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members