On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Geode
Anthropologie
ASOS
Boohoo
Dia & Co
Eloquii
Huckberry
Revolve
Shop Akira
Sundance
Neiman Marcus
Ulla Popken
VampireFreaks Reviews Summary
The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Every single item i bought was well packaged and very high quality, I absolutely loved everything and even got a free Edgar Allan poe Bag absolutely amazing
Such a sick $#*! bag! Fits everything and anything inside 😍🔥
The items I ordered were of great quality and the shipping was fast. Will order from here again!
All items were as specified, and we love them! Thank you! You guys rock!
The wife utterly loves the bag, thank you VF. I will be ordering again.
- Raz
Very cool came pretty quick exactly as described loved the scent
Super easy to find the spooky things I was looking for. Lots of fun stuff and great prices. The stickers I got for free were such a nice touch. Thank you from my spooky little heart!
Great web site, quick shipping and quality products! Will definitely shop again.
Always fast delivery and great quality on all items i have received
Easy to use and navigate especially when add different things
Arrived in time as a present for my friend and had very awesome shirts! Thank you! Loved every single one of them!
Loved my purchase and shipping was decently fast! I will be coming back!
Everything was great wife loved what I bought! Good quality and fast shipping
Everything was great! All items were delivered and were correct in size and what I ordered.
Great product. Delivery was on time and the blanket I bought as a gift was well received.
Everything shipped good and my expectations of the product was met.
Shipped fast. Dress fits great, however it had a small hole in the breast line.
Typical online order. Processed and delivered on time even given the holidays. No concerns. Love your aesthetic. Cheers!
So far I've bought two bags. They're great quality n the packaging shows they care about the their products n how we receive them. I definitely recommend.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members