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VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
















The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
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Package arrived quick! Ordering was easy. Love the selection! Tights are cute!
The clothing is top notch. I am very happy with the whole shopping experience with you.
VF has always been great and i love all the stuff i buy from them.
The delivery guy slammed my package on the front step, luckily I didn't have breakable items, but everything else was great.
It was great. I received the package in a timely manner. And all contents were secure and safe.
Loved my items. Wish price points were a little lower however I understand in today's economy that's probably not possible. Will be ordering again as I have my eyes on things! Great quality hoodie and umbrella.
Amazing gift and got here fast! It's a pretty good size as well
Delivery was prompt and quality is fantastic! Thank you very much!
An ethical, positive, customer focused and very communicative online store, I highly recommend them!
I love that when my tracking hadn't moved for several days the company actually reached out to me to notify me that they were also keeping tabs on this.
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Arrived quickly and products came perfect, thank you so much!
Pretty easy to navigate and the process is easy, they have a range of clothes and you're guaranteed to find something you'd want!
I love the necklace that I bought! The lace is so soft! Most lace makes me itch, but this one is so comfortable. And it's BIG, so it's quite the statement piece. Perfect for turning a plain shirt into something gorgeous.
The pants are awesome, but the shirt is cut a little oddly… there's a bit of extra material at the back… I'll put it i. The drier next time and see if that helps.
It was online and easy. Took a while for my stuff to get here, but it is good. I miss the vampirefreaks social media
Shipping was fast, product is amazing quality, very happy :D
The bag I ordered is amazing. Great quality and fast shipping.
Love the products offered! Will continue to order from your shop. Thank you!
Answer: Hey Nina, these boots are true to sizae, thank you!
Answer: The clothing is drastically smaller. I assume they only want children purchasing from them. I purchased a skirt that was supposed to be an adult XL and I measured it and found it's a medium and they refuse to return even though it's incorrectly labeled. Purchase at your own risk!

