On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Geode
Anthropologie
ASOS
Boohoo
Dia & Co
Eloquii
Huckberry
Revolve
Shop Akira
Sundance
Neiman Marcus
Ulla Popken
VampireFreaks Reviews Summary
The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Great and very useful, I appreciate it. Highly recommended
Great quality product and it arrived quickly! Looking forward to using these boots at EDC and Warped Tour 2025
I ordered the bat crazy sunglasses. Omg! I love them. I receive many compliments on them.
I also ordered a hat. It's beautiful! I will be wearing it to the Witches Picnic.
Thank you so very much. The quality and esthetics of both are fantastic.
Donna
Love all the selections! Suits my style! Recommendations to all the roller derby, gothic girls, theatre geeks, and dark beauties.
Been shopping with you guys for years. Great products at fair prices with quick shipping!
Vampire Freaks is always reliable and never lets me down. Always consistently quick with getting you your order and having some of the best product on the market.
The bride of Frankenstein vase is exactly as advertised but even better in person! Will be ordering a second one for my aunts birthday too!
Very nice quality foundation. Really fair price. I like the foundation I got.
Product quality was great and looked just as I imagined. Shipped very fast with no issues.
Original order was lost in the mail. Your customer service team, replaced it with zero hassel and it came very promptly afterwards. Really appreciated it.
Always great deals an cool merchandise one of my favorite sites I order from 🤘🏻💀🤘🏻
Exactly as described. Got it within a reasonable time thanks!
The item was a piece of garbage. It was a size xxl and it fit like a medium. It is already shedding. A complete rip off for almost $70. I will never purchase from you again.
Easy to use website. So many amazing and beautiful clothing options.
I love the attention to detail and the little stamps on the shipping receipt makes it feel more personal
Arrived quickly and we'll packed, I was contacted to confirm my address as its a bit of an odd one, and everything arrived safe and sound.
I just wanna having ordered from yall for so long, thank you for taking the time to work out the shipping issue with me! I am so sorry! Thank you for all the stickers!
It was absolutely amazing and i live the quality and overall feel of my new items and i love the new wallet
I love everything I received! I was worried that pants wouldn't be long enough. I'm a tall girly. But they fit perfectly. I ordered a beautiful dress. Everything was made with great material.
Wonderful products. Well made and high quality clothing. Was able to buy clothes for myself and a friend who is a bigger size.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members