On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Geode
Anthropologie
ASOS
Boohoo
Dia & Co
Eloquii
Huckberry
Revolve
Shop Akira
Sundance
Neiman Marcus
Ulla Popken
VampireFreaks Reviews Summary
The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Awesome products! Material is great and everything is so cute.
Order was fine arrived on time with no issues will work on my jacket
I'm a bigger dude, So I always order stuff cautiously. But time and time again VF has proven that they got love for the bigger side of the Gothic community. 10/10 would recommend.
The shirts are a perfect fit. And the tote. Bag is great. Cool stickers and cool pen! Thanks so much. Will definitely order again and soon. Thank You
The items were here in time and were exactly as described. Good quality material which made me happy. Will definitely be shopping here again.
Overall easy to navigate the site and lots of fun stuff! Wish I could get it all!
It was quick and simple, and the delivery was great! I wish it was all in a box but i understand why it was a bag instead considering i ordered some boots
Thank you very much! She loved the doll head salt & pepper shakers!
NY package was delivered with zero issues or delays thank you
Loved the bag oreder it for a vacation. Great for travel. Got plenty of compliments. The spiderweb looks amazing and plenty of room for all my stuff
I loved my entire experience shopping on VampireFreaks site! It is user friendly, has a large selection of products, fair pricing, quick shipping and the products I received were excellent quality. I don't have a single complaint!
I got my package on time. Only 24 more characters to make your standard review into a featured review.
It was good.arrived on time.thank you.u recommend and purchase more.
I had a good experience each time i have bought from vampire freaks.
Quick shipping and great product quality. Will definitely order again.
I love the unique stuff! You can't find these products anywhere else
I didn't need customer service and the stuff I bought previously worked out well to.
Quick delivery with quality items definitely will be ordering again
It was easy and I got my order fast. The quality of the products is good.
Boots were nice and had shipped very quickly.
Overall vampire freaks is a good website.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members