Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
















The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Excellent! Love every single thing I've ordered! The selection is amazing and there are items that are so unique. I always get compliments (or strange looks ha!) on the t-shirt designs!
Easy to order. Nice free gift. Delivery timely. Happy with purchase
Good product :) very happy with my purchase, always love my experience with vampire freaks 🖤
Satisfied with my purchase, loved the packaging and all the free goodies! Will purchase from them again
Parasol was as expected but shipping took a long time, and delivery was pushed back several times. This was a very delayed birthday gift, shipping did no meet expectations set when I ordered.
My items got to me in a timely manner and they were packaged with care. I loved the extra stickers. I'm very pleased!
Got my slippers in a timely matter and they're a perfect fit! You guys rule!
Never a bad time whenever I order from VampireFreaks! Always have what I want and I always get it within a week of ordering!
Great delivery, items arrived just as described no issues.
Great prices and shipping! Keep the affordable prices and unique products flowing. Glad to snag the Foxblood Bat Luggage Bag
Items were received in a timely fashion. I received several emails keeping me informed.
Took a chance and ordered the mystery shirts womens 2x as my very first order along with a mystery mens 4x, an XL mens tank and an XS mens shirt.I will probably get a mens L or XL for myself in the future due to personal preference of the style. I I love the tote and stickers that came with the shirt bundles. I got a Dracula coffin shirt, the ripped guts shirt, and the skelly in the hot rod in front of the haunted mansion shirt. I will be ordering in the future, the designs, the quality and the swift shipping make it worthwhile.
I really enjoy the clothing. My clothes are made of nice materials. I also like the fast shipping.
I absolutely loved him. He is my new bed buddy. Great quality.
Loved the hat that I purchased. It has long feathers and was shipped flat, but in a plastic bag. I took one star off because the mail person folded it and shoved it in my tiny mailbox. If it was in a box, this couldn't have happened. Fortunately the hat was unharmed after being squashed, but I just got lucky. I also ordered a necklace, and it was slightly shorter in the chain than advertised.
Love my new Tripp pants. Excellent shopping experience, thank you!
Loved it all... Packaging was great, loves the free pins... Love the sweaters I bought
Found the style of shoe I was looking for and go them delivered in just a few days.
Wonderful company! Love shopping here. Always a great experience.
Shipping was timely, clothing is just as pictured, sizing is great!
Answer: Hey Nina, these boots are true to sizae, thank you!
Answer: The clothing is drastically smaller. I assume they only want children purchasing from them. I purchased a skirt that was supposed to be an adult XL and I measured it and found it's a medium and they refuse to return even though it's incorrectly labeled. Purchase at your own risk!

