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ValueMyStuff Reviews Summary
The company is generally well-regarded for its efficient and professional appraisal services, with many customers appreciating the quick turnaround and thorough reports that enhance their understanding of collectible items. Positive sentiments highlight the convenience of the process and the credibility of the appraisals. However, some customers express concerns about inconsistencies in appraisal quality and perceived lack of personalized attention, with a few noting that responses felt generic or dismissive. Overall, while the company demonstrates a strong reputation for reliability, there is room for improvement in ensuring consistent service quality and addressing customer feedback more effectively.
This summary is generated by AI, based on text from customer reviews
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I am always impressed with the speed of the appraisal.
The website has unusual navigation.
I have found ValueMyStuff very helpful in determining the sales and appraisal value. I wanted a quick appraisal and ValueMyStuff provided that
Artist was British not American had certificate corrected.
I was hoping the painting could go to auction. As a professional artist, being listed is important for sales. Auction sales are important to being listed. Unfortunately, the "Do you want to sell" button was not live. Disappointing.
It was good and easy but I was allowed 1 picture and not 4
Easy to use. I received a prompt valuation that was professional and more than adequate. I was very pleased.
I did a general google search and found this site. They responded quickly and provided the details I was looking for. I will use again.
I had an appraisal made of a wonderful Dogogn ritual vessel that I inherited from a famous collection. The "experts" from ValueMyStuff categorised it as a mass-produced item and valued it at $200. I got a new appraisal from AfricaMarket and the sculpture was valued at $1000-$2000.
I can only advise against these false estimates, you get ripped off and still have to pay £27 for it. Better go to Sotheby's, Christies or Catawiki.
Very professional and responsive. Feel confident in the appraisals. Very helpful in valuing items from the estate of my parents.
Thank you for your kind words! We're delighted to hear that you found our service professional, responsive, and helpful in appraising items from your parents estate.
The VMS Team
Good service, and helpful in filing the pictures that needed improvement
Thank you for your positive review Mark. We are delighted to have been of such satisfactory service.
The VMS Team
It would be nice if you could also add a retail value in your categories. As auctions price is usually lower than retail, and insurance is usually higher. When looking for an appraisal, I'm more interested in finding out what my item is worth on the retail market. Auction price is good, if by some chance I get lucky enough to find a really valuable item that would sell for more in an auction.
I just guessing most people looking for an appraisal, are looking for retail value
Thank you for your review Debbie.
We consider the insurance value, which is included in every report, to be the retail value, as this is the private replacement value of the item, rather than the estimates for public auction.
The insurance value is always higher than the auction estimates, as these can of course be far exceeded during the right sale, on the right day.
We are sorry to hear not all of your questions were answered. Please do always contact us at [email protected] if we may be of any further assistance.
The VMS Team
So far the process is very easy to complete. I received my valuation back quicker than advertised.
I was left 2 beautiful French chairs. But had no idea of authenticity or value. So I googled how to find value. Value My Stuff popped up. I went to site, seemed easy enough and price to value was very reasonable. I took and uploaded many pics. Within 48 hours I had a detailed appraisal and certificate. It also asked if I wanted to auction them but I didn't check that part out.
Pretty reliable, estimates seem to be in line with average auction pricing.
Thank you for your positive review Brian. We pride ourselves on always being available for our clients, 7 days a week.
The VMS Team
As I said above, some experts are very good others less. There are times when I am not satisfied but overall I can get good indications of the value of the items and that's fine. If there are problems one can always contact your very helpful customer service.
Thank you for your feedback Silvana. Please be assured all of our specialists have many years experience, but some are more loquacious than others.
Please do always contact us at [email protected] if we may ever be of any service to you.
The VMS Team
I am quite surprised at the valuation. We paid CHF 3600 for that piece and the expert valued it at CHF 600-800. I have my doubts.
Simple, fast, and affordable. Appraisal appears very professional and accurate.
From the business
Founded by ex-Sotheby's director Patrick van der Vorst, we are the world's no. 1 online valuation service. With over 60 experts from leading auction houses such as Sotheby's and Christie's, we provide professional valuation reports within 48 hours for a reasonable fee.
For US clients, you may call our New York line: +1 (917) 525 2444
To find out more, or discuss your needs with a member of our team you can email us at: [email protected]
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Christian,
Thank you for sharing your feedback with us. We appreciate your perspective and understand the importance of accurate appraisals, especially for items with sentimental and historical significance.
We apologise that our appraisal did not align with your expectations. Please know that our team is dedicated to providing thorough and honest assessments, although we understand that different appraisers may assign varying values based on their unique perspectives and market considerations.
We took your concerns seriously and asked the expert for a second look. Unfortunately, the expert maintains their stance that this is a commercial piece. We understand this may be disappointing, and we want to assure you that we value your satisfaction.
If there are specific details or further information you would like to discuss regarding the appraisal, we are more than happy to assist.
The VMS Team