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Vacations Made Easy allows you to price and buy complete vacation packages online instantly. You can include Show, Attraction, and sightseeing. Destinations include Orlando, Niagara Falls, Seattle, and many more.
Vacations Made Easy Reviews Summary
The company has garnered a generally positive reputation, with customers frequently praising the ease of the booking process, friendly staff, and prompt email confirmations. Many express satisfaction with the quality of experiences offered, indicating a strong likelihood of repeat business and recommendations to others. However, some customers have raised concerns regarding the pickup process for vouchers, particularly issues with communication and accessibility at certain locations. While the overall sentiment leans toward positive, addressing the inconsistencies in customer service and ensuring reliable voucher access could further enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Easy to use. I had questions about my booking and they stayed on the phone with me until I was completely satisfied. Answered all my questions. Very friendly.
Easy to use and a great website with tons of savings and buy one get one deals! I highly recommend it!
Quickly done! We are looking forward to picking up our tickets! Thanks
Vacations made easy was very easy to use. Our river Cruise was very enjoyable. Thanks for the convenience.
Fast and easy. Got ticket confirmation within minutes.
Everything went so easy. This is our first time we used Vacations Made Easy.
I purchased tickets for the mountain coaster, I did not see anything during the purchase that indicated the tickets would have to be picked up in person at a welcome center. A couple days after the purchase I received an email stating my tickets were ready to be picked up at the welcome center. Vacation is busy enough without having to find a location in the middle of the trip to pick up tickets at :( I called to cancel the tickets and was told they would only refund 65% of my purchase. I asked if the tickets could be mailed and they said no. In the day in age when everything is electronic, I would expect they could email the vouchers or at least mail them as an option. I should have checked the reviews before I purchased as it looks like lots of other customers also had trouble with their orders and cancellations. I for one would not recommend this company and will not be using them again.
I wanted to post an update to my original review. I was contacted today by Niki who was very helpful and understanding of the situation. She was able to email me the tickets I had purchased through their online website and even went above and beyond to sent me a gift card for my trouble. She listened and then fixed the situation. Thank you Niki for your help in getting everything rectified. I truly appreciate and will continue to support companies that work with their customers and reach out in person to help keep their customers happy.
Need a review just before submit order.
I realized that your company is trying to make more money by additional offers, but I should not have to go somewhere other that the venue to get my tickets.
The lady who printed our tickets was awesome.
Nice experience - everything was smooth and enjoyed the river walk cruise
Received 5 Grand Old Opry tickets for $400 less. What a suprise when we purchased 5 tickets, row D? Eight rows from the stage right of center. At the Grand Old Opry
It was easy to do. Had no problem pick the day & time we wanted.
Great! Thank you for all your help. I am a 75 year old father / grandfather and have not told anyone in my family yet. We have never done anything like this before. My oldest daughter's birthday is August 2nd, but that date was not available for our party, so we'll be there on the 4th.
So far very simple and convenience is king. I only wish the tickets could be mailed or emailed instead of having to pick them up. I haven't completed the entire experience yet so I can only comment on what I've done so far.
So far very simple and convenience is king
Okay The only big con was that they wouldn't let me cancel 1 ticket out of 8. We had an emergency come up and one of our traveler's is unable to come on the trip
Good service. I haven't used our tickets yet so I don't know anymore to say.
It was a great experience until I had write a new review that had 50 characters.
Great service. I had no problem. Easy directions to follow. Thank you for great service
I will use this service again.
Tickets did not equal out as buy on get one free, so I would do some research before you buy
Quick and easy. Received the confirmation quickly and timely.
Said guaranteed to see dolphins but we saw no dolphins
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Nicole, thank you so much for taking the time to speak with me today. I hope I made your experience a positive one! Please let me know if there is anything else I can help with!