VacasaReviews 1,257

Selby Knoll Guesthouse, Lake Coeur d'Alene

The only pan was not clean, with baked-on crud that hadn't been scrubbed. The refrigerator made squeaking noises. There were ant traps out and so the owners knew the place was infested with ants. The only toilet was crawling with them. We took video and pictures and had to vacate the premises but they refused to give us a full refund and Vacasa did nothing to help us. It also took a week and a half to get a response, with me constantly calling.

On Saturday, October 24th, approximately 11:30 a.m. the cleaning woman walked into the apartment without knocking or anything. She used the key and opened the door to the condo. This was 5 days before my checkout.

I immediately called Vacasa and they assured me that they were shocked and they would have somebody contact me. To this date, 11/5/20, nobody has called me.

Vacasa replied through email to me that the cleaning lady was new. That is no excuse from what I thought was a reputable company. Whether the cleaning woman was new or not, there should be some kind of protocol for entering a condo. Proper protocol would be knocking on the door first. I blame the cleaning lady for not announcing who she was or knocking first.

I blame for Vacasa for mixing up the checkout date by almost a week to have this lady come to the door. I blame vacasa for not having any proper protocol for cleaning people coming into a residence. I blame vacasa for not having a locking mechanism when a guest is staying in the rental that keeps other people from opening the door.

Duvet on bed did not have a cover.
Bed was sagging due to missing leg.
Electrical outlet was so loose that phone charger would not stay in.
Vacasa's Premium Clean Policy was used on this rental.

We have a family of 6 that was looking forward to our mountain getaway in a pigeon Forge. I emailed to ensure the hot tub was working properly since we have an infant and knew the big kids wanted to use it for a lot of the trip. They ensured it was working correctly. Upon arrival we could not get in. It was late and we had kids crying, the door with the code didn't have numbers legible to enter, so it took 30 min for us to reach someone that could get us in. The upstairs was 80 degrees and after calling it still is not repaired. We have had to open windows with no screens to get it to cool to 76 degrees, which is a huge hazard with kids, but we have had no choice since 3 beds are up there. The hot tub was not working upon arrival, and even after calling it STILL DOES not work. We have some VERY disappointed kids. I have spoken to countless people to no avail, nothing has been repaired. Very upsetting to come this far and spend this kind of money to sleep in hot rooms, and have no hot tub that was promised. We could have rented one of the MANY other cabins with them. We will never rent from this company again, and hope they will do something to make it right!- Claire

My rating is zero, but it would not allow me to not give a star.
We (3 couples) rented Toes in the Sand condo at Pointe West, Galveston Tx. The person handling our reservation, Alan Johnson, received an email late in the week before our arrival on Sunday, with a picture of Cozzzy on the Coast condo. They thought the name of our condo had been changed. Vacasa did not tell us they had moved us to a different condo. Why?
Here is a list of problems we had...
A large pile of wires in living room floor by TV
Master Bedroom TV did not work - fixed later.
No TV in third Bed room as was in our original rental. Nor in the 3rd bed room was there any place to place clothes or luggage (no chest drawer or closet) We left our clothes in the suit case on the floor. There was a small table, not large enough to hold any piece of luggage.
In the 2nd and 3rd BD Rooms - the sheets were paper thin. The coverlets were old. The floors (carpet) were filthy with big stains. There was one wobbly light by the bed in the room with the twin beds.
In the bath room there was sand in the cabinet under the sink.
The kitchen had small ants running around.
Also our original reservation was for full gulf view. We had a partial view The furniture outside was in poor shape due to rust.
This ruined our vacation. I will never go to Point West again, nor will I ever rent from Vacasa again. I feel this was a bait and switch operation. Greatly disappointed.
This reservation was made A Johnson, Review is by B Bowley - one of the three couples who shared the expense with A Johnson.

They cancelled my reservation for a beach house called The Salt Life in Navarre Beach, Florida. This beach house was reserved for our wedding and our wedding party was going to be staying there. They told us when we booked it a month before the wedding (due to another beach house canceling on us due to hurricane damage) that this beach house had no damage and would be ready for our wedding. We talked to them 2 days ago 10/19/2020, just to double check that our reservation was still good and there was no damage. They confirmed there was no damage and that it would be ready for our wedding. Today 10/21/2020 they cancelled out reservation due to hurricane damage, 2 weeks before our wedding. Why did they lie to us twice? And especially 2 days beforehand? That is not acceptable especially for something that is as important as a wedding. If they see this please contact me for a friendly little phone call.

Less than 3 hours before our 4pm check in we get a cancellation notice saying the property was damaged by the recent hurricane. Considering we had already called the resort and confirmed the condition of the resort, it was very frustrating to know this company was not telling the truth. No big deal though... they already booked us in a cheaper property over 1.5 hours away... NO THANK YOU! Don't use this service... never... ever. Never. Just don't.

Filthy and unsafe! Arrow Point Newport OR.
Take a good look at their reviews and 2.7 rating.
Upon entry we found the hand rail leading up stairs had come unattached from the wall, the entry way flooring was noticeably slippery, one of our elderly family members slipped and fell, we found a non-slip rug and placed it in the area.
Every surface was extremely dusty including shelves, furniture and light fixtures, cobwebs hanging from the sky lights, mildew in both showers, towels that looked like rags, sheets that needed replacing.
Found a load of towels on one of the beds that had not been folded and put away, microwave was dirty and only one roll of toliet paper per bathroom, no extras.
Did we feel like this place was cleaned to Covid standards, not even close.
When I contacted both VRBO and Vacasa all I got was "Sorry about your experience".
We will never recommend or use either of these businesses again

Rented Compass 21 in Corpus Christi. The positive is that this place was overall very comfortable and had a great set up as well as a comfortable bed. However, it was outdated and only getting drips of water from the bathroom sink. Additionally, the pool was quite dirty and the common grill area was a mess. We could have gotten past these things except for the fact that that tenant above us in room 27 left their dog alone and the dog barked INCESSANTLY for the 2 days we were there. We made several phone calls to Vacasa with ZERO response. They kept saying they contact the local people but "it may take an hour or so because we're very busy with Covid and natural disasters". During one of the calls, I was placed on hold and after 20 min, hung up and called back and told them I was very upset with the experience. It was difficult to relax and enjoy ourselves with the constant barking in the background. Overall poor experience and would NOT recommend staying here chiefly due to the fact that they were unable to remedy the nuisance.

I made a reservation, for 30 days, Oct 1 Nov 2,2020.
I paid $2412. 63 with my Chase Visa card. Then I get an email showing the wrong dates Oct 31-Nov 2.
Was this a typo?

They don't answer their phone, or their messages.

I had no choice but to dispute the payments with my bank.

I strongly DONT recommend this company.

Amre

Was on hold the first time for 45 minutes and was disconnected while talking to customer service. Called back and was on hold for over an hour. I wanted to move my trip location that is in 2 weeks due to Hurricane Sally Damage. I was told that Vacasa could not help me and to call back on October 1, that is the day before I would be leaving my home to travel to Florida. I was also told that Vacasa had to make sure there owners were protected and renters were not priority. Vacasa bought Wyndham Resorts this year and I booked originally with Wyndham and thought I would get the same outstanding customer service. I also thought I would still have my trip insurance because I chose it when booking with Wyndham and now have discovered I do not have insurance through Vacasa. I have been booking with Wyndham for years and was never disappointed. Two years ago, I was in PCB during Hurricane Michael and Wyndham not only gave me a full refund but helped me find another condo before being evacuated and didn't have any insurance. Looks like I will not getting a vacation or my money. Vacasa is falling very short and once this vacation is over. I will NEVER use Vacasa again!

I called Sunday, Monday and today to find out if we could get a credit or refund and I write this as Hurricane Sally hasn't yet hit Gulf Shores/Orange Beach and we are due in thursday driving from Oklahoma. They say it's just fine there and see no problem with our with coming in Thursdayand see no reason to refund our money or give us future credit. 20 inches of rain is predicted and of course water surge. This is your warning to never use this vacation management company.

I called Vacasa this afternoon to request our reservation be change to a month out into October 2020. The same property is available on the requested dates. I explained to the agent that we had planned to be married this coming Saturday September 19th 2020 on our property in the Marcola/Mohawk Valley. Last Tuesday we were issued a level three "GO NOW" evacuation order. We had to evacuate along with our livestock due to the Holiday farm fire burning in our direction. Yesterday, Sunday we were just allowed home on level 2 evacuation orders. We made the difficult decision to postpone our wedding ad obviously our honeymoon Until the end of October. The agent sent the Manager an e mail while I waited... the response back was a "hard no" "it is against our policy". I am beyond angry and disappointed that Vacasa will not just move our reservation to another date but instead told me to cancel but they keep all of the booking fees. A HORRIBLE COMPANY, TERRIBLE CUSTOMER SERVICE IN A STATEWIDE CRISIS. I really am discussed to think how many people they are taking advantage of in a crisis. NEVER AGAIN!

Several times I've rented beach condos, in every case for work. I've learned to avoid Vacasa because of the endless scams, inevitable bait and switch. So I go to another site, book the rental - no refund, every time - then am routed to Vacasa, who switches me to another, inferior property. But I already agreed to the rental, so they already have my money, and I have no recourse. It's a criminal enterprise.

This has been a complete let down came in for Labor Day weekend. The pictures of the unit are true but what they don't show is the floors you can see are bubbles from water leaks, we had no water pressure and we have 3 bathrooms. And to top it off no ac and this is our 2 Nd day. There are no other rooms available and I have asked for a complete refund and was told no. This is unacceptable! Please don't rent this as the owners really need to take control and do some major renovations.

Totally unprofessional company-DO NOT BOOK YOUR VACATION THROUGH THEM! Made a reservation one month ago, just received an email that due to COVID "mandatory rest period" they were canceling my reservation, 6 DAYS BEFORE WE LEAVE! The mandate for this rest period was put into place 3 months ago. Why were we not told about this at the time of booking? Instead of canceling my reservation we should have been given the chance to adjust our dates before the property was made available to others (the condo is now booked by someone else). POOR CUSTOMER SERVICE! DO NOT USE THIS COMPANY UNLESS YOU WANT YOUR VACATION RUINED!

I paid $1900 to reserve a rental house in Hawaii during a week in August before the COVID crisis hit. Because Hawaii beaches were closed, and the state required a 14 day quarantine, and our stay was only one week, I tried to cancel. Vacasa would only offer me another week next year. No help to me at all. My family cannot guarantee that we will all be able to schedule our vacations at the same time next year. I did not want to reschedule, I wanted a refund. Vacasa said only the owner of the property could grant me a refund, but Vacasa refused to give me the owner's email. I lost every penny of my $1900. NEVER AGAIN.