VacasaReviews 1,257

I was not happy with my stay. My daughter was hurt by the shower door falling off and almost breaking her foot luckily it didn't shatter all over her. Also the sink garbage disposal was burned up and we didn't know so we were stuck with nasty food water in the sink that smelled like mildew and sewage. When we ran the dishwasher all the food and water would rise in the sink. NOT SANITARY AT ALL. The ladder to the top bunk was broken with rusty nails exposed. I thought it was clean till I looked under my bed and seen food and drink bottles from previous guest. Also the front eye on the stove is shorting out. I paid 2042 dollars for this condo and it wasn't worth it at royal palms. Fix it and do better by your guest vacasa. I will not recommend or be back at that condo ever.

They don't clean the house so that your guests see a clean house when they arrive. There's supposed to be an inspection after the cleaners are done but either he doesn't show up or doesn't know what to look for. In our case there was food in the oven, a door was off the track, and two beds didn't look changed.

I booked the reservation which vacasa lists their property on VRBO.
It is very hard to do cancellation, as no one in VACASA responses the cancellation request and called several the reservation phone number, no one answered the phone.
It is on cancel request pending status for a while.

This company is the worst. They cancelled our booking twice on cape cod, second time only a week prior. They had NO properties anywhere near the cape to offer after the last min cancel, no offers for recourse or any way to make it right or better.
Still waiting on our refund.
Our first attempt to use this company and never will again. Wondering if whole thing is a scam since still waiting on refund.

RENTERS BEWARE. We just spent a week at Bethany Beach in Delaware, where VACASA as the property management co) and were not happy with our entire experience. We chose this resort and Bethany Beach because they advertise as "The Quiet Resort" Imagine our surprise when an Owners Event was held at our resort, during our stay, with 500 people in attendance, including live music for 3 hours, right below our porch. It was so loud that we couldn't hear our TV, even with the door closed.

To make matters worse, no one cared! Everyone, from the resort management, to the event coordinator, to VACASA all acknowledged this was an annual event. Yet, no one thought to notify us so that we could choose another week.

The office manager took customer service to an all time low, by chastising me when I attempted to explain to the booking agent that we did not appreciate everyone telling us that this was an annual event... that they were aware happens every year at this time.

The lack of consideration for our hard earned vacation $ was appalling. The response to our email was "we have no control over what this resort does." WHAT?! You HAVE control over letting renters know that a HUGE, ANNUAL event is being held during my vacation and asking if I would like to book at another time.

Three days of loud set up, a full day event for 500+ people, topped off with loud music (measuring 100 decibels on our iPhone app) all made for a crap vacation. Renters Beware... this resort and this rental company do NOT care about you.

Customer service suck, I hadn't just got a deposit back I paid the full price of the reservation of 3769 and I hadn't gotten a penny back yet. When you talk to the people that you paid, they would tell me I have to talk to the insurance guys and then the insurance guys will tell you that they are waiting on vasca to confirm that the reservation has been canceled. Please book a reservation with someone else because I think both vasca and the insurance company are working together and are scammer

For the love of god, please save yourself the time and look elsewhere if you are a property owner/ booking a vacation/looking for employment through this company. My wife and i help look after a property that the owner went through vacasa to rent her property, my wife was subcontracted to do cleaning and had to fight to get paid... is also still owed money, the land ower has contacted them on numerous occasions to resolve several issues only to be ignored. The frustration continues for the land owner and my wife. This company is not professional in any aspect whatsoever and we will post everywhere possible to make sure this reaches as many people as possible!

This company is unquestionable the worse management company I have ever dealt with. They change property managers frequently, you cannot reach any manager by phone, no voice mail, they do not respond to you, not even in a timely manner if ever. They charge you for replacements of stuff twice so you must be careful and watch your account like a hawk. Their fees are way too high for the services they provide, you should be able to do much better with other companies. Management is very poor.

* laughed when I said it was unprofessional for Vacasa to cancel my trip 5 days in advanced and would not refund me my money for 3-4 weeks. Terrible company.

*Personal information redacted by admin

I experienced the very best customer service and support from C. Holt today. It was a complex situation and Cory took the time to listen and validate my concerns and understand all the intricacies of my problem. He showed both empathy and immediacy. I don't always use Vacasa for my rentals but from now on I will be using them and telling all my friends about how awesome I was treated. Thank you Cory!

Owners probably have the prettiest cabins to rent but Vacasa is miss representing you. We stayed at a gorgeous cabin but it was so dirty. Kitchen disgusting, bathrooms super dirty and the sheets on the beds OMG so nasty. We had to clean the whole house. The photo is of the sheets the way we found them when we arrived

Total lack of communication and no customer service save yourself the time and money. Book with someone else have called 25 time 15 emails and Vrbo has been unable to reach them as well they were quick to take money but never delivered on there end please beware of this company!

Old houses poor maintenance bad communication no cancellations no future credit terrible experience they took 1500 dollars just because they dont cancel my reservation due to storm in the area worst peoples ever stealing moneys i hope they close this companie

We rented a cottage for five days in the north woods of Wisconsin near Presque Isle. When we arrived, the cottage was clean, beautiful, and comfortable. The next morning, the power went out due to high winds, and it was out for 27 hours. Meanwhile, we had no lights, no way to cook (electric stove), no running water (water pump is electric), and no way to flush the toilet without hauling water from the lake and pouring it into the back of the toilet. It was extremely miserable, and we considered going home. My husband made several calls to Vacasa to see if we could be reimbursed for one day. The answer was a firm "no," but they would reimburse us for spoiled food if we had itemized receipts, which we didn't. There was never even a "that must be rough" comment. All this company cares about is money. Customer service is non-existent.

I have rented from Outer Beaches Realty for many years! I have a rental from October of this year, that I reserved in Novemeber. Vacasa took over the rental and suddenly they're trying to say I owe more than my original price. I have sent all emails PROVING they are wrong, twice mind you, and now they're saying there is nothing they can do to fix it because one of the photos I sent was a screenshot and doesn't show the date. It's only a $50 difference, but even with the PROOF in front of them, they say they can't honor that price. So now I am forced to decide whether to keep the rental, as we probably can not get another on such short notice, or to cancel and ruin our vacation with my parents. This is absolute absurdity and they need to work on their work ethics!

We rented bay walk and are actually here now. We checked in on Saturday and we've roaches inside every day! I've called and asked them to come spray and they still haven't and today is now Thursday.

Had to cancel $500 due to cutting our trip short due to dog illness. Purchased cancellation fee. Will not refund our money.

We had booked a stay at a beach condo, and Vacasa was the company we were working with that manages the property. Everything was fine until we got to 2 hours before check-in. We had driven to within an hour of our destination (luckily it was just a 7-hour drive, not a flight), and were called and informed that the condo we had rented was being remodeled. Therefore the condo was unavailable (I am assuming it was being remodeled for longer than the day we were supposed to check into it, but hey what do I know). They then informed us that we had two options to choose from, or we could cancel. I looked at the two options, both were one less bedroom, and nowhere near the beach (the one we had booked was oceanfront). We were told that we could choose them, but would not get the difference (both were far less than we had paid) back. So, we had no choice, due to the size and the money issue but to cancel and scramble to find something else. Of course, with the prices having skyrocketed since we originally booked we ended up paying the same thing we had paid Vacasa for half as many nights in a worse place. We were also informed that they would try to get our money back to us within 4-6 weeks if they could, but they could not guarantee anything. When I asked them about the fact that they were offering me less for that same money, they did not care in the least, and they were completely unapologetic (other than a cursory scripted "we are very sorry for the inconvenience" garbage). It certainly seemed as though Vacasa wanted to get us to take the cheaper place, pocket the difference, and that would be a huge win. It seems, even more, that way since the place still shows as for rent and is available right now for multiple dates, including the days immediately after we were supposed to stay. So, I would say book with extreme caution, and if you have to pay for a plane ticket I would think twice before using them, as you may not know you have no place to stay till you land.

Wanted to bring certain things to your notice about the property.
1. This is a very very old unkept property with very old out dated appliances.
2. Dishwasher does not clean dishes and leaves residue on all the dishes.
3. All the cupboards in the house are almost broken. You try to open a drawer, and the drawer almost falls out.
4. Kitchen items are all old and some items don't work at all.
5. Curtains in the house are so so old - the curtain near the kitchen sliding door is all torn and extremely dirty.
6. Beds are old and make screeching sound and very bad on the back.
7. All windows cannot be opened because we understand that water might seep in if we accidentally keep it open now that it's raining. But in summer it might get very hot and if we are unable to open the windows, it will be extremely inconvenient.
8. Also, the bathroom doors in the basement do not have locks for privacy.
9. The Elliptical machine in the basement is not functional. It's looks like it's just kept for show and to fool people into thinking the house has all good amenities.
10. Lastly, making checkout time at 10am rather than 11am like most properties and then charging extra money for late checkout. This is a very poor service provided by Vacasa.

Only plus point in this property is the ocean view and the easy ocean access.

We are very very disappointed and feel we paid extremely high price for this property.
I am sorry but I cannot recommend this property to anyone.

Vacasa cancelled our reservation 8 days before we arrived. We booked months before and paid for flights and rental car. Supposedly getting full refund but no compensation for this huge inconvenience to hustle and get another rental only days before the trip! They said the owner terminated their contract with Vacasa. How unreliable. Why is there no protection for the renter in cases like this? I won't ever book through Vacasa again.