U.S. Medical SuppliesReviews 201

My 89 year old mother needed a chair to sleep in as the result of back issues and we needed something quickly. We found and liked the lift recliner chairs from US Medical because my mom is short and some of the recliners are specifically made for short people, unlike most of the other chairs available online. When I called, Brian Bradshaw talked to me about the product, gave me some advice about the types of fabrics available and sent swatches out to me right away. We received the chair in a reasonable amount of time and my mom has been very pleased with it.

340 Golden scooter was ordered and promptly delivered-within a week of ordering (amazing!). Scooter was very well packaged, however, shipping invoice from US MED stated 'Residential Inside Delivery' and was delivered via semi truck on the street in front of the house. The driver was very helpful and with the added help from a neighbor, the driver and neighbor transferred the load to the neighbor's pickup and then to the roofed patio. The driver was very nice to offer the extra help and explaining his shipping docs didn't show the same explanation of delivery.
Upon unpacking, it was noticed the rubber bumper material on the lower outside perimeter had begun to fall off. The batteries didn't charge as they were supposed too. We called US MED and was given a phone number to Golden Tech. Golden Tech scheduled a Technician which promptly came to the house, replaced the bumper and one of the batteries which he said was faulty (at no cost to me!). Very good, friendly service!
Scooter looks Great and Runs even better!

My experience purchasing and installing a US Medical Supplies outdoor stair lift was excellent. My Sales Rep (Brian Bradshaw) was exceptional. His product knowledge and recommendations were spot on. He explained the measuring guidelines that I would follow to ensure that my stair lift would be manufactured to the correct size. Brian was always available for follow up questions, e.g. how many boxes would the stairlift be shipped in and how much would each weigh... this I needed to know as I planned to install the stairlift myself.
Stairlift was delivered earlier than the promised delivery date.
I installed the stairlift myself which was relatively easy to do with the instructions provided. I did call tech support with informational questions and they too were most knowledgeable and also willing to chat about their own stair lift installation experiences.
Bottom line: Excellent product. Excellent employees. We didn't spend a lot of time doing price comparisions but feel we got excellent value for the price.

I have a stree fracture of my heel so I looked on the Internet for the cheapest mobility scooter, as I must be off my left foot for 10 weeks. I founf US Medical's Traveller scooter (aka GO Go ES) was the cheapest I could find at $550 delivered to NY. Well it is fantastic! I use it all day long in my office, then I pack it up into 5 pieces and it fots into my VW trunk and I walk my dog in the park whiule I ride my scooter! Best purchase I have made on the Internet in 10 years!

Bill Leininger

Let me start by stating the lift chair i purchased for my mother (82 yrs young) is perfect for her needs. Now, initially I assumed I paid for setup with the delivery, however I had not. I contacted customer services thinking this was going to be a bad experience, however to my surprise, the rep I spoke with, WITHOUT hesitation assisted me in putting the chair together, which wasn't difficult at all. I would definitely make additional purchases and recommend US Medical Supplies! It was a pleasure working with them... KUDOS:-)

Bought this for my husband, 65 years old-300 lbs with multiple medical issues (spinal stenosis, neuropathy and charcot). Intention was to provide better mobility but be able to have smaller pieces that either of us would be able to lift. We researched and bought the Pride Go Go Travel Scooter HD because of weight limit of 325 lbs and heaviest piece 35 lbs. US Medical shipped immediately and we had within 4 days. I assembled in under an hour. This little scooter is terrific. Takes the handicapped accessible curbs without any problem. It's 4 wheel but turns very easily, is very stable and is just exactly what we needed. Price with coupon was $250 less than all other prices. What more could you ask! We're very happy with product and vendor. Now we can walk both dogs at the same time!

Fantastic in every way...
Purchased for my 90 yr old father who suffers from chronic Sciatica in both legs and hips.
I went to a well known medical supply store in Fort Myers and although they were great talkers. The price was higher than any other place I contacted by phone for the same lift chair. And they wanted a delivery charge of $60.00 to the curb.!
Us medical was great!, over $150 dollars less than anyone else, delivered in less than three days from my order date and more... Free delivery!
The delivery guy could not bring into the apt, as agreed, but did bring it to the 2nd floor apt and un-crated it for me. I offered him a tip for the great delivery and help, but he wouldn't take it. He wouldn't even give me his name or anything so I could send something to him by mail.
Loving your job, your neighbors, and giving 110% is something forgotten in today's "Overcame" world.
I would highly recommend usmedicalsupplies.com and their trusted delivery services.

The Pride lift chair arrived in a timely manner and lived up to expectations. Custom fabric order only took 2 weeks from order placement to delivery. Pretty good. Beware the delivery seem to be "at the curb" only and it's up to you to get the chair inside.

The "personalized service" you supposedly get by ordering via phone versus online is a joke. My order was incorrectly entered. The salesman never responded to my calls to get the order corrected. I finally talked to a different person to get the order corrected. Save yourself the 3% and order online. Don't fall for the "personalized service" lie.

I got on the website (also known as golden life, golden enterprise and several other name. I found what I thouht would be a great adjustable bed for my husband who has recently had severe neck surgery and needed to have an adjustable bed to come home from the rehab center to. The pictures of the bed on their internet site looked great and I understood that was what I was buying. I called and discussed the product and was assured it was what was pictured. I bought it. When it arrived it was nothing more than an inferior quality hospital bed. I wanted a bed that was a piece of furniture and would last for a long time. When I called to complain was informed that the "salesman" I delt with was no longer with the company and was given another salesman to talk with. I informed him that I wanted the bed removed immediately. They then told me that I would be charged $500 for the original delivery (was delivered and set up for free), $500 for removal and 15% restocking fee, and o yes, because the mattress had been removed from the plastic it was not returnable, but was included in the15% restocking fee. Total to return, over $1300. I told them I still wanted it out immediately. Arrangements were arranged and they sent a truck with one person to remove the frame. (Weighs approximately 300 or more pounds). The trucker called a friend who was approximately 50 miles away and we waited for him to arrive at which time they removed the frame. I have placed a number of calls to them and sent a number of e-mails to them but have received no answer from them (except for an e-mail to write this review for all to read.) I am sure they will delete it as soon as it arrives. Calls just go to voice mail with n return call. I have contacted the Better Business Bureau and my credit card company to try to recover some of the money it has cost me for this inferior product. I would not recommend them to anyone. Poor quality product, poor service and no pride in customer service.

I would recommed this website to anyone who needs help finding medical supplies for themselves or their loved ones. They have a great customer service team that is ready and willing to help you with any questions you have. The team is knowledgable about the products on the website, they are friendly, patient and extremly helpful. I had a representative named Vic, he was wonderful. I wasn't sure what to order based on the information on the website, so he walked me through it and helped me place the order, then he followed up with me to make sure I received the product and it was what I was looking for and the quality I was looking for as well. In this industry, it is hard to find people who genually care about their customers, but this company does. I would recommend this website, this company to anyone!