U.S. Medical SuppliesReviews 201

WE PURCHASED A GOLDEN TECHNOLOGIES 756MC WAS SUPPOST TO BE THE BEST AND MOST COMFORTABLE ON THE MARKET.(CALLED MAXI COMFORT) MY MOTHER HAS HAD THE CHAIR FOR A MONTH NOW SHE IS STUFFING PADDING EVERYWHERE TRYING TO GET COMFORTABLE. SHE CALL THE MANUFACTURE ABOUT THE TV SITTING POSITION THAT THE BOOK SHOWS AND THE CHAIR WILL NOT DO. THEY GAVE US A NUMBER TO A STORE IN SPRINGFIELD MO. THEY EXPLAINED THAT THEY DID NOT SELL THAT CHAIR AND THAT COULD NOT GET PARTS IF THEY NEEDED THEM.(SOME WARRANTY STATION THAT IS) THEY ALSO SAID THAT IF THEY CAME OUT AND FOUND THAT THE CHAIR WAS NOT BROKE THAT THEY WOULD HAVE TO CHARGE A SERVICE CALL. WE EXPLAINED THAT WE DID NOT THINK THAT THE CHAIR WAS BROKE BUT THAT IT WOULD NOT GO INTO THE TV SITTING POSITION. THEY SAID THEY COULD NOT DO ANY THING ABOUT IT. MYSELF MY 82 YEAR OLD MOTHER WOULD LIKE SOME HELP ON THIS MATTER.

Very Very poor service! As soon as I put payment for my chair on my credit card, they wouldn't give me the time of day! I requested upon payment for them to send me a hard copy of my recept as well as the medicare forms needed, but to this day they have not ever sent them. I never heard from them when to expect delivery of the chair and began call and inquiring the third, fourth and sixed week, yer the sales reps. Reply was always that it's still being built and he couldn't give me a timeline of any kind. Then the day after I spook to him the sixth week, it arrives on my door step! Are you tell me that in this day and age they couldn't keep track of the factory procees or ship tracking! Then the guy delivering wouldn't bring it into the house and set it up, when it clearly states in their advertising, "Free shipping and set up" yet he stated it's only door yard delivery and left it out in the rain! Then I had to find help to bring it in and set it up. All the wires weren't attached and we had to figure out how to attach them to the power source, so it wasn't even in plug in condition! I was thinking of purchasing a scooter from them, but after said service, I will be looking elsewhere in hopes of receiving better respect and service!
The chair has heat and vibration, so I bought a $1200 chair, yet once they got my money, they no longer valued me as a paying customer!

We are senior citizens and when people ask us where we got our stair lift I tell them we ordered through the internet. Their reply is always "that's scary". Not at all. Tres. Our rep. Was so friendly and happy to help with our questions We never felt intimidated. The equipment came on time and was not difficult to install. Thats easy for me to say because we had a friend install it. The video was extremely easy to understand and when a question came up Tres. Was right there ready to answer. The second unit (we ordered two) was faulty. When Tres. Heard about it he was one steip ahead of us to get a replacement sent out. It arrived 10 days later. We couldn't be more pleased with our chair and the service we were given.

I contacted US Medical Supplies after my father had a total knee replacement and came to the conclusion that the recliner that he was using was not going to work. It was too soft and too low. I spoke with Justin Stapely and he walked me through my options asking questions that mattered for the fit. The chair is a god send. My father is safe and the knowledge of the salesperson and their willingness to work with me was so easy and stress free. I recommend to anybody that has mobility issues and looking for a good product made in the USA.

The stair lift looks good. I just can't get it installed - after I've paid the $500 installation fee!

The first guy backs out on the appointment day (a week ago), saying he's having questions with the company. Now, I'm getting a phone call giving a name to call - but - the caller says, if he doesn't work out - here is a second person to call and he will take care of the installation.

Do I feel safe, concerned, right now - the merchandise (I hope) is top shelf, but the service falls on the floor off the bottom shelf.

I hope to get the $500 back and find my own man (I've already installed the rail on the steps, which, I assume, would be one of the most difficult part and using the most time.

From the moment someone there answered the phone, it was an excellent experience. Mr. Kelley and his staff(whoever else answered) were all very helpful and efficient. They did not put me on hold, They were straight forward with all answers to the questions I posed. There were no misleading or hidden statements made and the prices of the equipment I ordered was the best deal in the world. I searched and called many places. I ordered a couple of stair lifts and exactly what they told me is exactly how it went down. 3-5 days to get to me and the support to assist us in the installation. I find it rare, these days, for companies to be straight. These folk are like an arrow, a truthful, transparent one at that. I strongly recommend them. They remind me of the days when service was good, when you could trust someone you talked to, remember that don"t you.
It was a long time ago, but Dylan and U.S. medical supplies is where and who I will go to for all my medical equipment. I want to go there and buy something everytime I think about them, because it was such a satisfying and perfect situation from start to finish. They saved us thousands, sent quality equipment, and kept their word. Refreshing. I swear by what I am writing about them and assure anyone reading this that they are the best place to go for the equipment you need. I am George.

I am power wheelchair bound and I can only travel to a store on the Paratransit bus that has a wheelchair lift. The bus limits the amount of packages that I can carry. I needed a large backpack to carry large amounts of groceries. I ordered the Monster Bag. I received it quickly. The size is ample and it is made of very durable material. The straps have a anti slip piece on each to keep it from slipping. My only suggestion is that it have a mesh sleeve that slips over the back of seat and is secured with headrest grommets like a smaller bag I have.

If you're ready to buy, USMEDICALSUPPLIES makes it easy. I was hesitant to make large purchases not having dealt with the company, and felt rushed, so I waited a few days to think it over and compare prices. When I realized they were going to price-match a Pride scooter plus include free shipping, I pulled the trigger. At that point I felt like I was very well taken care of. The salesman really did keep in touch through emails and phone calls, and the order arrived quickly in perfect condition. As a result, I ordered a lift chair from them and received it today (well before I expected it). It also arrived in perfect condition.

I purchased the AmeriGlide Premium Bath Lift for my 91 year old mother. She had been using a bath stool in her tub and wanted to be able to take a full bath. I also purchased the swivel chair glide for her so she wouldn't have to step over the tub. The bath lift arrived just a few days after I ordered it. I put it together myself in about 20 minutes and it was extremely easy to do. My Mother has a standard size tub with very little texture on the bottom, and the bath lift fit right in and the suction cups worked well. My Mother loves the bath lift and says she can finally enjoy a bath again. Because of the height of the lift the water does not cover her up, but it goes to about waist high and she is happy with that. I recommend the swivel seat for all users who are unsteady as it makes getting in and out much easier. The battery connection is oval shaped to make it easier to plug in, but my Mother seems to have trouble doing this, so I have been charging it for her once a week and this seems to work just fine. Justin in Customer Service was extremely helpful when I ordered the product as well as following through with shipping. So far, this has been a great product and I was impressed with the company. I would highly recommend this product.

The web site includes a good "product comparison" page for stair lifts. This provides a lot of information about the different models and features of the company's stair lifts, so the buyer can narrow the options to be considered. For do-it-yourself folks, there are extremely helpful videos showing how to install a stair lift. Phone support for questions and purchase was very good -- you get connected to a human being right away. Email exchanges about questions were answered promptly by the person to whom I spoke on the phone (thanks, Roger Adams!). The stair lift that I purchased (the basic Ameriglide model, used) arrived sooner than I had expected. Installation was straightforward -- thanks to the videos mentioned above. And, most importantly, it works very well after a month of daily testing of the stair lift -- I see no reason why it should not continue to work well for a long time.

Summary: a positive experience from web site to customer service to installation to use (for the first month).