uSellReviews 52

I sold my iPhone 6S that had a very small scratch to uSell and they quoted me $127.00 and I accepted their offer, they sent me the packaging they wanted me to return the phone in, I added support to the package for safer shipping. I checked today to see where my check was for the phone and they showed the phone as damaged and now will pay me no more than $22. I feel they ripped me off, the phone was almost perfect when I sent it to them but they have the privilege of discounting the amount they agreed to or returning the phone, which if in fact it was damaged, why would I want it back, I think it's BS.

I sent in a damaged phone back in early Sept and now more than a month later and still waiting for a response IT shows received, however there is no response to multiple e-mails asking for a status update. I can't find any other way to contact them, seems to be a complete rip-off.

ETA: I contacted them again yesterday after posting this review and then this morning a payment had been issued! No response to any of my e-mails, however something certainly got them to issue a payment response. They received my phone on 9/3/19 and payment was finally received on 10/8/19. Updating my review from 1 star to 2 stars.

Mailed my good condition iPhone 6 to uSell with the agreement of $75 if it was in good condition. Phone was received 9/11/2019. After several days of no response, I sent a message to customer service. Since that time I have sent several inquires to customer service as well as phone calls to the company during business hours, and I have not received a response. I will also mention that their website does not have a phone number or address listed. I had to search to find the company information. I am considering filing a complaint with the State of New York.

Don't believe any review you read unless it is one star or less. USELL are thieves... I sent my iPad to them in working, really perfect condition -- it was just older. I had it wrapped in bubble wrap x 4 so there was no damage during shipping. The offer was $120. They received it and claimed it was damaged and counteroffered $20! I declined and requested an explanation of what was damaged. NO RESPONSE. I called and left a message... NO RESPONSE. I have emailed several times with NO RESPONSE. I can only assume at this point that they have taken my device and resold it somewhere hoping I would just forget about it. Not sure of my next steps yet but seller beware. Avoid USELL at all costs...

They tried to pull a "bait and switch" with me, declaring the phone I mailed in to have LCD damage. This changed their offer from $86 to $10. After filing with the NY BBB, they FINALLY mailed a package out to me-with a DIFFERENT PHONE.

Now this phone is truly damaged. It is dirty, smudges on the front, spots on the back, and damage to the front button!

Please file with the Attorney General- we can't let them get away with this sort of behavior!

They have no control over their buyers. I sent my phone in over one month ago, the "buyer" has never replied to my emails. Usell confirmed they received my phone, one week after they actually received it, confirmed the condition one week later and claimed they had PayPal problems and would send me a check. I said there are no reported PayPal issues online and offered Venmo or Zelle as alternates. After 3 days they send me an email saying they sent payment today and all should be resolved. They only sent $1.50 of the $343 contracted to send me. They work with fraudulent buyers. Save the headache and sell elsewhere.