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The company demonstrates a strong reputation for reliable service and high-quality products, with customers frequently praising the prompt delivery and effective registration process for service animals. Many reviews highlight the helpfulness and knowledge of customer service representatives, contributing to overall satisfaction. However, concerns arise regarding the lack of follow-through on promised items, such as tags and holders, and issues with returns, particularly regarding shipping costs. Despite these setbacks, the general sentiment remains positive, with customers expressing gratitude for the assistance provided and a willingness to recommend the service to others.
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Service was outstanding - delivery was quick
Website is easy to follow. Instructions were clear and concise
I registered my dog and ordered the supplies I needed for my Dog and got them within 7 day's or less. Good customer service skills by employees. I was very happy with all the supplies I received. WTG USASerivcedogs!
We are Diabetic's.It is, so amazing what animals can sense and know. I would like to thank- Usaservicedogs.org(. Form us,) to let the world know what a wonderful service that has been given to us. Lulu is a natural. Lulu's training has been easy. She knows all the basic commands along with letting us know when our sugar levels are to high. She will not let up until we check ourselves. She smells the odor a diabetic gives off.
Collar, leash and name tags arrived very quickly as promised. Would highly recommend to others looking to get their dogs set up to be certified. Great price for product vs other companies. Thank you.
Once they saw my review, they IMMEDIATELY fixed the problem! Great concern about customer satisfaction!
Answer: Hi Toby, According to the Fair Housing Act, valid service animals and emotional support animals are not considered pets and thus are exempt from standard pet policies like extra pet fees or weight and size restrictions, or a no pets policy. Although rare, some jurisdictions may have laws in place allowing single family landlords and apartment complexes under 4 units to Registering your dog with us may not be necessary as all that is required by the ADA is verbal assurance that your dog is a service dog, and with emotional support dogs, you may only need a letter from a therapist to show your landlord on top of any registration papers.
Answer: Hi Darrel, Our registrations are recognized in all 50 states and we have a 96% satisfaction rating. We would also like to remind you that according to the ADA, registration is not required and the only thing that is required by law to have a service dog is verbal assurance that your dog has been trained to be a service dog. Registration ID cards, certificates, tags, vests, etc are not required by law although many people find that having these materials with them makes their lives much easier as they help to avoid hassle and allow people to instant recognize your dog as a service or emotional support dog. Additionally, many business establishments, apartment complexes, and airlines require the use of registration paperwork and/or vests, tags, etc so we would advise you to check in advance about what is required.
Answer: Unless you need an ESA letter, we do not ask for a psychological evaluation for the purchase of service dog identification accessories like registration IDs, vests, leashes, tags, etc.
Answer: Hi Judy, typically an emotional support dog would help with those conditions, although a service dog could be appropriate if it could be trained to assist you with specific tasks such as walking, getting out of bed in the morning, and alerting others to health episodes.
Answer: Hi Donald, please consult this webpage for more information about flying with a service dog on AA: https://www.aa.com/i18n/travel-info/special-assistance/service-animals.jsp
Answer: Yes, please choose service dog when navigating our site to purchase service dog identification accessories.
Answer: Hi Carol, please call us at 888-656-DOGS or e-mail us at [email protected]. I will let our agents know to look out for your order. Thank you.
While you understand how much you rely on your service dog, others may view your companion as a nuisance. Many businesses don't allow dogs on their premises. However, while not required by the ADA, service dog documentation helps to eliminate hassle and questioning, and these same businesses will be more than happy to allow your furry friend inside their building, when they know it's your service dog. Save yourself stress. Get your service dog registration, vests, leashes, and tags from USA Service Dogs!


Hi Bonnie, please contact us at [email protected] or at 888-656-DOGS to process a free vest exchange and get a new ID card printed, they normally do have the dog's photo on it.