USA Jacket

1) Initial third party payment suspicious.
2) Item arrived weeks after order from United Arab Emirates with packing tape attached to item.
3) Defective item sent (price tag glue adhered to jacket and heat during shipping process melded it into clothing fibers).
4) When I contacted customer support, they said "soak it in water." (I can't make this up.) They also offered a whopping $10 refund (jacket was $70). To their credit, they offered to have me send it to a US warehouse (at my postage expense) for them to reimburse upon receiving item. However, they would not supply address of warehouse. I got an additional message that return window had closed. To be clear, I communicated that item was an xmas gift and figured they'd allow a January return, especially considering it took 3+ weeks to arrive from UAE.

I wish I would never made that purchase. On the 7th of January I've placed an order for a vest and received a receipt. To this day I have exchanged various emails and in a nutshell, one "Lisa Amber" keeps coming up with different excuses and saying the item is still being processed. Almost 20 days later! They stopped responding and will not refund my money. Also in many places like Facebook and Instagram they try to pass as an American business while they're not. If you visit their website in the "contact us" section you will find that they are in Dorset UK as their telephone number. All their listed items have deliberately their prices in US Dollars for misleading purposes. Stay away and keep your money!

DON'T USE IT'S A SCAM AND FRAUDULENT…
DON'T USE IT'S A SCAM AND FRAUDULENT WEBSITE. I ordered a jacket off their website and paid £116. No email or confirmation was sent and when I contacted them via their whattsap chat they said there was no record of my order and asked for a receipt of payment which I don't have as the payment only comes up on my statement, so I sent a screenshot of it and then they simpmy stopped replying to my messages so they are basically thieves.