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US-Appliance Reviews Summary
US Appliance generally enjoys a positive reputation, with customers praising competitive pricing, a wide selection, and effective communication throughout the ordering process. Many appreciate the helpfulness of customer service representatives, especially when resolving issues. However, significant concerns arise regarding delivery delays, particularly during the pandemic, with some customers experiencing prolonged wait times and poor handling by delivery personnel. Additionally, issues with product quality and return policies have been noted. Overall, while there are commendable aspects of their service, the company must address delivery reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Great pricing and easy process
T bought this washer/dryer set for a family member and they absolutely love it.
LG makes great products.
Informative site easy to order on line.
I just ordered a bundle package for a fix and flip and could not get a better price anywhere else.
Cheapest prices I could find on the internet.
Hi
Pricing was great! I got all my appliances for our new home build for about $1800 less than other places I priced out. I was very happy with customer service and I was able to get a person on the phone each time I called to check on delivery. The 5 appliances I ordered arrived in perfect condition and packaged very well. I would definitely recommend them and use them again. Thanks!
Great - so far
Large selection, good pricing and bundle discounts, no tax is a plus as well as free shipping! Combined with GE rebates great time to buy.
I have ordered from US Appliance before and had a great experience. Their website is easy to use.
Efficient website made it easy to navigate products. Prices and shipping are great!
Very easy. Didn't like the fact that price of microwave was higher which didn't show up until all of my info had been submitted and order placed. Will know more once I see how quickly my items arrive and in what condition. First time I've ordered from US Appliance.
Order arrived in a timely fashion but I was disappointed in the quality of the cooktop so am returning that item to you. Quality is not your responsibility though, so place that with the manufacturer. I'm hoping my return of an item is as easy as the ordering was.
Good products and decent price. Shipping took a few weeks from purchase.
The prices at US Appliance were significantly cheaper than we could get anywhere else. We live in a pretty rural area so it was nice that we were able to have them shipped directly to our home. However, it took a LONG time to receive them, over a month. Their shipping estimates are 1-3 weeks except in extreme remote areas. When I ordered we were not on that list so I assumed we weren't but when I contacted customer service about why it was taking so long to reach us she said we were. So it partly took so long because we live in such a rural area but also one of the items I ordered was on backorder, although they didn't notify me of that when I ordered, and let me know only after I emailed customer service a weak after ordering and asked for an estimated shipping date. There was also a miscommunication between US Appliance and the shipping company. US Appliance told me that the shipping group would contact me to arrange delivery however I had to actually contact them. Unfortunately I didn't find this out until my washer and dryer sat in the warehouse three days. Because of this miscommunication my delivery date was pushed back later than it would have been. Customer service was also very rude when I contacted them to sort this out. However my washer and dryer arrived in a great condition and works great so far. I would likely order from this company again, I would just prepare myself to wait a long time and know that customer service would not be very helpful.
Just ordered, we ordered all kitchen appliances everything was as expected. I will order from them again..
Easy to order. But with the dollar amount being spent, I had to re verify multiple times before hitting the submit button. Not really your fault, but would like to see product description linked to the checkout to be able to review before submitting. Just my.02
Easy, good price, can't beat free shipping! Arrived in perfect condition. Driver was friendly, polite, and courteous. The Verona glass top electric stove works great, looks great. It was in my house and working three days after I got the shipping e-mail, and I'm in North Carolina. Thanks folk!
It's a great website, easy to use and search for items. I have bought from you all before and it was a great experience so this is my 2nd time since we are purchasing for our church. The prices are very competitive!
Good prices, see how delivery goes. Shipping company forgot the refrigerator on their dock for a couple of weeks and only found it when I inquired. Also US-appliance only brings to ground level, not to floor that you may actually live on. No big deal on small appliance but a huge pain in the a... if it's a large appliance
As expected.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members