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US-Appliance Reviews Summary
US Appliance generally enjoys a positive reputation, with customers praising competitive pricing, a wide selection, and effective communication throughout the ordering process. Many appreciate the helpfulness of customer service representatives, especially when resolving issues. However, significant concerns arise regarding delivery delays, particularly during the pandemic, with some customers experiencing prolonged wait times and poor handling by delivery personnel. Additionally, issues with product quality and return policies have been noted. Overall, while there are commendable aspects of their service, the company must address delivery reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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The only thing missing is weekend and evening call center. I will have to wait till Monday to confirm approximate delivery date then make arrangements for that date.
My first oven was delivered with a shattered door, but customer service took care of it right away. They picked up the broken one and sent me a new perfect one all in about a week. I can't wait to install it! Great service. The best prices. Highly recommended!
Quick easy shopping experience
Great. Easy to use. Packages make ordering a snap!
Good price - - easy ordering. Hopefully my rebate experience will be as good. If so, I will look for more offers from US Appliances.
Great prices! My brother bought from US Appliance and recommended them!
Fantastic web-site.Found everything I was looking for. Thank you!
Easy and I like matching items. Did have some trouble with access to dimensions for appliances. Wanted to be able to search by dimension, not check to see afterwards if item would fit in the space I had.
Great price and easy to use search feature.
Excellent and quick experience!
Easy to buy
Excellent, no problems. Only problem is this survey since it was completed a few weeks ago!
The prices were the best that i found! And the free shipping closed the deal! Very easy sight to navigate.
The overall experience with US Appliance was excellent. The pricing is hard to beat for what you get. We received the order in full when it came. It took a bit longer than we thought it would however to receive it. I guess one can't complain when it's FREE delivery. One concern is the fridge was delivered on its back. Generally this isn't a good idea with a fridge. It hasn't been plugged it in yet, to see if everything is in good working. Our order arrived just as we departed for a summer trip. We shall see when we return. Other than this, everything was great. We would recommend shopping here and we will buy from them again.
Easy, fast...
Site easy to use. Product descriptions are thorough.
Thumbs up
We bought an LG French door refrigerator and couldn't be happier we bought from US Appliance...Great price and prompt delivery...Got it installed today...Fantastic
Shopping experience was overall very good
Easy ordering online. Great price.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members