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US-Appliance Reviews Summary
US Appliance generally enjoys a positive reputation, with customers praising competitive pricing, a wide selection, and effective communication throughout the ordering process. Many appreciate the helpfulness of customer service representatives, especially when resolving issues. However, significant concerns arise regarding delivery delays, particularly during the pandemic, with some customers experiencing prolonged wait times and poor handling by delivery personnel. Additionally, issues with product quality and return policies have been noted. Overall, while there are commendable aspects of their service, the company must address delivery reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Have to check prices
Site is easy to use
Great, fast, if the delivery goes as well as the ordering, I may never go shopping at a store again for appliances!
Dryer door will not close all the way and the light stays on also hot air blows out from around the door when turned on. Something is definitely wrong. Your policy states once you hook up and turn the Apliance on you can not return it. Well how about fix it! I received this washer and dryer set on Tuesday
7-19-16 around 4:00pm and hooked it up Wednesday night after I got home from work and was very disappointed to discover this problem!
Robbie Van Blarcom
*******028
*******@yahoo.com
Couldn't be happier. Glad I found you guys
I have shopped with US Appliance previously. Received white glove delivery on a television purchase in 2007. Great experience, wish I could get the same with this item but understand the install process is a little more complicated. Thanks! Happy Customer.
Easy to use.
So far so good. Order not to me yet
The site is very user friendly.
The order came quicker than expected. The price was decent. The delivery person was friendly and helpful. The staff at US-Appliance kept in touch making sure I was informed with any updates and to make sure any questions I had would be answered. Good experience
Great shopping experience, Product works great. Thanks
Haven't had a chance to try them yet, but I like the way they look.
Nice
Customer Service was prompt and polite. Delivery time was changed 3 times, but that is the local company's fault. All worked out eventually. Can't beat the service and price!
Great website and easy checkout. It would good to have a projected delivery date on the confirmation page.
Very easy
Ordering was fast, easy, and at top price. The delivery, however, left something to be desired. From the day i placed my order to the day it arrived was 27 days. Not quite what i was expecting. But i have my order, and it works well, and i'm basically happy with it.
I 'm a previous customer & so far I've been pleased.
Good
Hoping I don't have a problem from this point as often is the case with other places
When the unit arrived, I looked it over like I was told and it seemed ok. After unpacking it, I found a small scratch on the front cover under the pull handle for the door. Not sure what I'm supposed to do now.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members