On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
US-Appliance Reviews Summary
US Appliance generally enjoys a positive reputation, with customers praising competitive pricing, a wide selection, and effective communication throughout the ordering process. Many appreciate the helpfulness of customer service representatives, especially when resolving issues. However, significant concerns arise regarding delivery delays, particularly during the pandemic, with some customers experiencing prolonged wait times and poor handling by delivery personnel. Additionally, issues with product quality and return policies have been noted. Overall, while there are commendable aspects of their service, the company must address delivery reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Very happy so far! Items were packed perfectly. Happy with purchase will recommend this option to our friends!
Quick and easy. Beat the local dealers by a good margin.
Our order was received in good order.
Easy to use
A++++++
Really like the convenience of the appliance packages.
We are very pleased with our recent purchase from US Appliance. Ordering was easy, delivery was easy and best of all.the price was the lowest!
I have used this company before and was very pleased.
Quick and easy ordering experience. Good price.
The only disappointment is the shipping service used by US Appliance.
They don't post the estimated delivery date on the tracking page.
After the delivery status stayed as "In Transit" for more than 2 weeks,
I called customer service number after two weeks (as the time US Appliance
Web page set for large appliance delivery) and was told the it has not exceed the
Estimated delivery date in their internal database.
If they already have the estimated delivery date, why not post it on the tracking page like UPS does?
It sounds like they just don't want to admit their delay.
Besides the slow delivery, the product itself is good as advertised.
NO COMPLAINTS SO FAR
We love our appliances so far! Had an issue with the delivery company but it was resolved easily.
Have bought several things. Always good! Thanks
So far good
Prices are great and free shipping and no tax made a huge difference for us! We were able to get a more deluxe model than what we expected because of it. I did my homework online and in stores and US Appliance had the best prices and the most models. The ordering was easy and the appliances came quickly. Totally satisfied and I love my new washer and dryer.
On time and in perfect condition. 100% NO complaints. The driver brought it to the door for and helped me remove the box to make sure it was not damaged...
It was easy to find what I was looking for, and checkout was a breeze. I'm happy with my purchase. A little disappointed in how long it took at arrive, but the shipping company was very accommodating.
Good price. Easy ordering.
Fridge was slightly damaged. But price was so good, I can't complain.
It was easy to locate product I needed to replace
I liked the ease of browsing and at this point very satisfied with my choice. I hope receiving and using the product go just as well!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members