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US-Appliance Reviews Summary
US Appliance generally enjoys a positive reputation, with customers praising competitive pricing, a wide selection, and effective communication throughout the ordering process. Many appreciate the helpfulness of customer service representatives, especially when resolving issues. However, significant concerns arise regarding delivery delays, particularly during the pandemic, with some customers experiencing prolonged wait times and poor handling by delivery personnel. Additionally, issues with product quality and return policies have been noted. Overall, while there are commendable aspects of their service, the company must address delivery reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Just ordered a Kitchen Aid cooktop. Very easy to navigate website and checkout was easy. Delivery was a bit delayed because of the Covid19 but not bad with all that's going on.
Easy service and quick response on the live chat as well as over the phone.
The oven was shipped damaged, and as it wasn't reported within 24 hours they took no responsibility, they also had no interest in helping me get a replacement part number. Awful company. The sales assistant was rude and dismissive.
Was quick and easy. NOT impressed by attempt to bid up overall cost
So far this has been the best
Overall experience was good. Product delivered with no issues. Friendly delivery men. Easy peasy lemon squeezy! Loving my new washer and dryer that was reasonably price. Best price I've seen.
Prices are fantastic!
FOUND THE MODEL # I WAS LOOKING FOR
No problems at all so far.
Just placed an order for LG washer and dryer!
Good
WISH YOU GAVE MILITARY DISCOUNT, Product delivered in timely manner, Price very reasonable.
Ordering was easy.
Shopping was easy
Went smoothly and was easy to follow
I wish that the shipping date and information would show up on the sale. A couple of delays came from not notifying me that the order wasn't completed. It was a simple fix once I stopped waiting patiently and called with the questions.
Everything was excellent, from shipping to delivery and a damage free product. Thank you!
Very easy plus the quick discount code got me. Still missing one of the shelf sleeves.
Great - easy to order - great service!
Dont want to
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members