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US-Appliance Reviews Summary
US Appliance generally enjoys a positive reputation, with customers praising competitive pricing, a wide selection, and effective communication throughout the ordering process. Many appreciate the helpfulness of customer service representatives, especially when resolving issues. However, significant concerns arise regarding delivery delays, particularly during the pandemic, with some customers experiencing prolonged wait times and poor handling by delivery personnel. Additionally, issues with product quality and return policies have been noted. Overall, while there are commendable aspects of their service, the company must address delivery reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I've bought all my appliance from US Appliance for new builds for a total kitchen package to an extra refrigerator for my garage. Same or best quality and always the most affordable options.
Shopping was easy! Let's hope the product meets expectation!
Excellent. Easy to order!
So far no complaints. The fridge works great. I bribed the truck driver into helping me bring it inside the house. He was great. Loved the price.
Great experience so far. Easy to search and find part item I needed.
Need To display more info on shipping/delivery time.
No
Good
First time shopping for a washer and dryer, Only thing is I'm not sure if I have to purchase the dryer coil.
Easy ordering and friendly, helpful customer service.
We are looking forward to assessing the quality of these appliances.
Easy to order and the prices are right.
Do you remove the old one
Fair price
Easy to use website
Quick and easy
Excellent transaction
Quick selection and check out. Best price in the US.
It took me 4 weeks to get what should have taken 2. They said the sent 3 emails but I never received them.There was a problem with my credit card. Apparently it was flagged because of out of state use? So 3 weeks went by and no fridge so I called and got a very rude man who did not want to be bothered by me so I asked to speak to someone else and that gentlemen was very helpful and rectified the problem. The delivery went smooth.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members