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US-Appliance

3.5

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US-Appliance Reviews Summary

US Appliance generally enjoys a positive reputation, with customers praising competitive pricing, a wide selection, and effective communication throughout the ordering process. Many appreciate the helpfulness of customer service representatives, especially when resolving issues. However, significant concerns arise regarding delivery delays, particularly during the pandemic, with some customers experiencing prolonged wait times and poor handling by delivery personnel. Additionally, issues with product quality and return policies have been noted. Overall, while there are commendable aspects of their service, the company must address delivery reliability and support to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

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9,552 reviews

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Audrey J.
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All good
September 30, 2016

All good

Date of experience: September 29, 2016
Tom P.
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So far So good
September 28, 2016

So far So good

Date of experience: September 28, 2016
Teri T.
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I have but one complaint so far it took WAY TOO long for delivery. When your dryer is broken a month is too long. The customer service was great and everyone was nice butt.

Date of experience: September 28, 2016
Mike R.
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So far, so good!
September 28, 2016

So far, so good!

Date of experience: September 27, 2016
Harvey T.
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Excellent price and service
September 27, 2016

Excellent price and service. Item was well packaged and delivered promptly.

Date of experience: September 27, 2016
Brenda T.
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So easy to find product, so easy to order and their prices are awesome! The only issue was with the secondary handling of the product. Although I could pick my delivery day, it took them about 4 days after they received my product, to contact me. And I'm not sure why I couldn't speak directly to the secondary handler. All in all I'm thrilled with the product.

Date of experience: September 26, 2016
Richard F.
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Satisfied
September 25, 2016

Satisfied. Will come again in future appliance purchase needs.

Date of experience: September 25, 2016
Judy X.
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2nd time we ordered through this company
September 25, 2016

2nd time we ordered through this company. Love the product availability and prices

Date of experience: September 25, 2016
RW A.
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Great prices and good service even when the supplier can fix your order. They get it corrected and a refund ASAP

Date of experience: September 25, 2016
Ama N.
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Received as promised
September 25, 2016

Received as promised. Sad that they did not qualify for rebate. But I am in love with this finish!

Date of experience: September 24, 2016
Herb J.
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Good
September 23, 2016

Good

Date of experience: September 23, 2016
Samantha D.
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So far, this has been so easy
September 23, 2016

So far, this has been so easy - great selection on the website with great prices!

Date of experience: September 23, 2016
Caryn Q.
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Great price, fast shipping
September 22, 2016

Great price, fast shipping.

Date of experience: September 22, 2016
Kathy R.
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Good selection
September 21, 2016

Good selection. Easy ordering. Great prices

Date of experience: September 21, 2016
randy d.
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Painless
September 21, 2016

Painless

Date of experience: September 21, 2016
jack s.
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The item had a damage that I didn't notice until I was puthing it in the wall. The box wasn't damaged so it was put in the box that way.

Date of experience: September 20, 2016
Elizabeth T.
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Website is easy to navigate
September 18, 2016

Website is easy to navigate. Many options.

Date of experience: September 18, 2016
Fred D.
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Very easy and the best prices I could find
September 17, 2016

Very easy and the best prices I could find.

Date of experience: September 17, 2016
yenny C.
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No commnet
September 17, 2016

No commnet

Date of experience: September 16, 2016
JUNE J.
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.
September 16, 2016

. beautiful product and a great price.

Date of experience: September 16, 2016