On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
US-Appliance Reviews Summary
US Appliance generally enjoys a positive reputation, with customers praising competitive pricing, a wide selection, and effective communication throughout the ordering process. Many appreciate the helpfulness of customer service representatives, especially when resolving issues. However, significant concerns arise regarding delivery delays, particularly during the pandemic, with some customers experiencing prolonged wait times and poor handling by delivery personnel. Additionally, issues with product quality and return policies have been noted. Overall, while there are commendable aspects of their service, the company must address delivery reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Very efficient. No information provided about delivery expectations with standard delivery
Easy & accessible
Searching and ordering very easy.
Was not notified prior to delivery of expected delivery date/ time, which caused some problems, but the delivery person was friendly and helpful.
So far, so good. The price was good and I look forward to having a new home for some of my wines. Addendum: Delivery was somewhat slow. I called the shipping company several days after the website said the order had arrived in my home city and the company reached the local delivery service and the unit was delivered the next day. The unit had some damage during shipping, bur since it was going under a counter the damage to the top and one side of the unit was not a concern. The unit runs well, the price was right and I am pleased.
So far excellent.
MY CUPON CODE, WOULD NOT ACCEPT. Left message in comment section on order for help. Thanks, Debbie
Everything is great so far! Saved me $1,000 over Lowe's for the same appliances.
Easy ordering process
Great customer service. Refrigerator arrived damaged and I had a replacement very fast with absolutely no hassle at all
Quick and easy
Would have liked shorter delivery time. Delivery man was wanting me to sign before I checked out my purchase.
Very easy to order. Great price. So far very pleased!
THANKS! That was easy.
1st time looking, found great deal. Thank you
It was quick and easy and great pricing.
Need approximate delivery date to coordinate with contractor as soon as you can provide
Best price on internet or in brick and motar for same exact model numbers. However items were not delivered on time. They were delivered in two different shipments. US appliance told me carrier would call to set up delivery day and time...both deliverers came totally unannounced.
Thank you
It was a smooth process
So far, it's been easy to search your site and to place an order. The items arrived in good order and other than a few glitches with scheduling the delivery with the shipper, I was quite happy with the order process!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members