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US-Appliance Reviews Summary
US Appliance generally enjoys a positive reputation, with customers praising competitive pricing, a wide selection, and effective communication throughout the ordering process. Many appreciate the helpfulness of customer service representatives, especially when resolving issues. However, significant concerns arise regarding delivery delays, particularly during the pandemic, with some customers experiencing prolonged wait times and poor handling by delivery personnel. Additionally, issues with product quality and return policies have been noted. Overall, while there are commendable aspects of their service, the company must address delivery reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Better discounts than any other website
Great ordering process!
Ive been buying my appliances through US-Appliance.com for over 10 years...you can't beat the price or service.
Everything in one place makes it easy.
So far, so good. My final answer will be when the appliances arrive in perfect shape!
Thanks for my return and reorder. Service was perfect.
Easy and fast
Price is better that big box sale price
Ordering was easy and the item was delivered in a timely fashion. It was well packaged too.
My order arrived 2 weeks later than I was told to expect it. If time is not a factor in the purchase, this is a great place to shop because the prices are good. My frustration was that we were readying our house to go on the market and this delay has caused us a great deal of stress, and many phone calls. Customer service was courteous, but they could not fix the time issue.
Overall, we had a very positive experience. We had an issue with the refrigerator that had damage from delivery, but US Appliance took care of it very quickly.
The price I paid was good however, the delivery was not satisfactory. I have to return the dishwasher for replacement. Also the fridge has a dent which I do not want to mention because that will also take along time for replacement. Tammi did a good job taking care of all that.
Second time using them, had problems first time but they got resolved Used them a second time and all went great
Everything has been great thus far
It was eay to use the site to find what I wanted. Filters were very helpful.
Would not hesitate to buy from you again.
Great price and free shipping
Loved the package deal. Works great for me.
I placed a $2,500 plus order on 11/22/15. The delivery did not arrive until 2/8/16 and they were not at all proactive to try to resolve. I had to reach out to them to even find out what was going on after 5 weeks. Then they delivered the wrong color dishwasher and would do nothing to resolve. This company is awful.
Let's see when I get this merchandise
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members