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US-Appliance Reviews Summary
US Appliance generally enjoys a positive reputation, with customers praising competitive pricing, a wide selection, and effective communication throughout the ordering process. Many appreciate the helpfulness of customer service representatives, especially when resolving issues. However, significant concerns arise regarding delivery delays, particularly during the pandemic, with some customers experiencing prolonged wait times and poor handling by delivery personnel. Additionally, issues with product quality and return policies have been noted. Overall, while there are commendable aspects of their service, the company must address delivery reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Easy to use site and great product selection.
Easy to order online!
Not sure when this item will ship, it should state that somewhere along the ordering process. Should allow you to pick a date.
Excellent selection of appliances
Be sure to know that delivery is CURBSIDE only. They do not bring in your house. We had issues, but worked it out. Good price for what you get
Ordered from you before. Very good experience.
I bought a grill and a grill cover. We agreed on a delivery from 9am to 5pm. My wife and 2 kids stayed at home all day waiting for the delivery, but it never showed up.
I called them, and they argued that the delivery was here and no one answer the door and that they called me and no one answered the phone.
There were 3 humans at the house and they were not here. I sent them my phone log to showed they that I did not received any phone call. But they keep arguing that the delivery company was here...
Unbelievable. They charged me a re-delivery fee. I was hand tied because it was either paying that fee or paying the return fee, that was even more money.
Totally unfair and unprofessional.
Very Nice
So far, so good.
Hi
Just placed my first order here tonight. I found exactly what I wanted at a price I was happy with. Love the free shipping and no tax!
I didn't think that Walmart had appliances. I looked all day trying to find a place to order from because we live in a very rural area. Last idea was try Walmart. Low and behold I found the same washing machine that I had been looking for ALL DAY! Thank You
I will add this site to my appliance list! And I will order again if and when needed!
Fast to order and competitive pricing.
The appliances came just as expected however since we were a residence the time for delivery was from 8-6 it would have been easier to have a smaller window for delivery time also the curbside delivery was a challenge getting the appliances inside the house, thank goodness one of the neighbors came to help.
Found just what I needed
Purchased an oven/stove years ago from here. Best price!
Fast great prices no hassles
I received the same product that the big box stores sold, saved $600 and received my washer and dryer in less time than the other stores could provide. I had to pay for installation but I was still ahead.
So far so good, great prices, have yet to install the cooktop, hopefully will be happy with my choice in a cooktop.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members