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US-Appliance Reviews Summary
US Appliance generally enjoys a positive reputation, with customers praising competitive pricing, a wide selection, and effective communication throughout the ordering process. Many appreciate the helpfulness of customer service representatives, especially when resolving issues. However, significant concerns arise regarding delivery delays, particularly during the pandemic, with some customers experiencing prolonged wait times and poor handling by delivery personnel. Additionally, issues with product quality and return policies have been noted. Overall, while there are commendable aspects of their service, the company must address delivery reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Super quick simple and easy no hidden fees.
This is our 2nd dishwasher we've ordered and it's the second dishwasher to be delivered dented not from the delivery company.
Quick and efficient -- as it always has been.
Thank you! Awesome that you answered the phone too! Love knowing I'm buying from real people.
This is the 3rd order I have placed and have been extremely satisfied
Great. Wish you sold venting accessories too!
After much searching, I took a chance on this website because they coul get me a hard to find appliance add-on. Fast, easy ordering(a special order l,4-6wk). It arrived at the shipping destination in 4 wks. Had a little trouble making connections for delivery, but that was a problem with the freight company. Excellent service and follow-up to make sure my items arrived.
Trusting to have good experience with shipping items... All was great until opening dishwasher as damaged... Great experience with customer service and in process of picking up damaged dishwasher and shipping replacement... Great company to deal with so far and expect I will be totally happy soon... Love my new gas range and refrigerator... Thank you US Appliance and will order through you again without hesitation...
The customer service I received from Tammi at us-applicance was nothing short of amazing. I needed to return a microwave that was damaged in shipment and all I had to do was send a few pictures of the damage and they immediately started the return. I didn't have to beg, or scream or cry. I was treated with respect, kindness and professionalism. I am completely sold on us-applicance. They have earned my business and I will definitely buy there again.
Several package suites to pick from made it easy
Easy. Had a damaged stove
I called first to see if product was in stock and the delivery to California. They called the manufacturer while I was on the phone and told me 2-2 1/2 weeks. Way better than another site which e-mail ed me a date of 2-3 months.
I emailed a couple of times to find out the status of my order. There was a prompt response.
Easy. Competitive pricing. Shipped fast!
Easy
Good price and product but you need to let people know about how they are delivered.
Orderly, easy to use web page. Prompt courteous customer service. Thank you!
Easy and inexpensive. I like working with you
Quick and easy. Happily surprised to see no cost shipping.
So far so good waiting on delivery
Very easy
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members