On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
US-Appliance Reviews Summary
US Appliance generally enjoys a positive reputation, with customers praising competitive pricing, a wide selection, and effective communication throughout the ordering process. Many appreciate the helpfulness of customer service representatives, especially when resolving issues. However, significant concerns arise regarding delivery delays, particularly during the pandemic, with some customers experiencing prolonged wait times and poor handling by delivery personnel. Additionally, issues with product quality and return policies have been noted. Overall, while there are commendable aspects of their service, the company must address delivery reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
We'll see. Added: Dishdrawer delivered as promised on time as forecast. Had dent and support folks promise a replacement front panel. Happy with response to date. More when panel is received. So far so good. Thanks
Looking forward to my appliance!
Easy buying experience online. I hope the products are in good shape when they are delivered.
Very easy!
Had a hard time finding these and your website was simple, simple simple to navigate, appreciate that as I am computer illiterate. Arrived faster than I expected and have already installed them. Thanks agian
Great product choices
Good company, great deals!
Quick and easy ordering!
Great service. The delivery staff was vey efficient to get our appliances in the house, and hooked up. Left no mess, and were polite.
Exceeded my expectation of service levels.
The sales experience was also excellent. Knowledgeable and courteous sales person.
Thank You Again. We will refer our friends.
Nancy
User friendly website!
We did not plug in and try any of the appliances yet. They are in the house and waiting to be set up.
All were shipped in good condition. Well packed and protected.
Appliances were delivered to the curb in a timely manner, and were in good shape. I somehow missed the part about to the curb. I was a bit shocked when the driver left them in my cul-de-sac for me to figure out how to get them in the house. Great prices, great customer service and all of the connections were handled well (order, shipping, delivery scheduling, etc).
The website is easy to use and the product information is detailed and informative.
Easy and efficient site
Great selection and pricing. Easy check out.
Besides the delivery company being late it was a very good experience
US Appliance had the best prices I could find
Thus far good
Items were damaged. I was not happy with the delivery.
The price was cheaper than I could get it locally. Ordering was easy and everything went smoothly except for the delivery company. The delivery company gave me a delivery time of between 9-5 on a Friday. They showed up at 5:15. Once installed, I noticed the stove did have a dent on the corner of the oven door but by that time, there was nothing I could do. Other than the delivery company, all else we the well.
Delivery was delayed. Otherwise very simple order
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members